Department of Veterans Affairs

Program Support Assistant (OA)

Oklahoma City, Oklahoma Full time

Program Support Assistant (OA)

Department: Department of Veterans Affairs

Location(s): Oklahoma City, Oklahoma

Salary Range: $40332 - $52426 Per Year

Job Summary: This position is within the Geriatrics and Extended Care Service (GEC) for Geriatrics outpatient clinics and Home-Based Primary Care (HBPC) program, located at the Oklahoma City VA Health Care System. Will perform a variety of health Administrative and Clerical duties in the day-to-day management with Outpatient Clinics with locations in Oklahoma City and Lawton.

Major Duties:

  • Major Duties of this position include but are not limited to: The Program Support Assistant coordinates internal and external customer service requests and actions for GEC/HBPC programs. Provides assistance with telephone coverage and analyzes call to act when appropriate in referring calls to the appropriate staff members. Interacts with GEC patients as needed and all visitors to service to provide support: Thorough knowledge of clerical duties to include style guides for communications, policies, and correspondence. Skilled in communicating, evaluating, planning, and organizing workload. Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files; printing; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets. Must have knowledge in designing, implementing, cleaning, analyzing, and reporting data projects assigned. Thorough knowledge of Vista packages, directives and polices relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program. Must have the ability to problem solve, prioritize and follow through on requests from administration in a timely manner. Must have skills in diplomacy, and strong Interpersonal skills. Knowledge both patient health care and VA system efficiencies may; administrative duties directly impact the operation of the HBPC program and patient care. Must have knowledge of a wide variety of applications, operating systems, protocols and equipment used in the organization sufficient to provide advice and assistance to customers. Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives, ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD13904A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary. Typically, sitting comfortably to do the work assigned. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Work Environment: The work environment involves everyday risks or discomforts which require normal precautions typical of such places as offices, meeting and training rooms or libraries. The work area is adequately lighted, heated, and ventilated.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2025. You may qualify based on your experience and/or education as described below: Specialized Experience GS-05 Level: Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, applicants must have at least 52 weeks of specialized experience equivalent to at least the next lower grade level of GS-04 in the normal line of progression for the occupation in the organization. Specialized experience for this position includes but is not limited to…. Thorough knowledge of clerical duties to include style guides for communications, policies, and correspondence. Skilled in communicating, evaluating, planning, and organizing workload. Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files; printing; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets. Must have knowledge in designing, implementing, cleaning, analyzing, and reporting data projects assigned. Thorough knowledge of Vista packages, directives and polices relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program. Must have the ability to problem problem solve, prioritize and follow through on requests from administration in a timely manner. Must have skills in diplomacy, and strong Interpersonal skills. Must have knowledge of a wide variety of applications, operating systems, protocols and equipment used in the organization sufficient to provide advice and assistance to customers. Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives, ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management. Preferred Experience: Prefers Excel, Vista and CPRS. Former VA experience with scheduling software along with CTM. Education: Applicants may also qualify for this position at the GS-05 level based on their education. Applicants must have successfully completed four (4) years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school....OR, Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification for this position at the GS-05 level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Note: All experience must be clearly annotated on your resume under your job history as applicable. If you are basing your qualification on education, you must provide a transcript from an accredited institution of higher learning. Failure to do may result in an unqualified rating For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Driving Required and will need to Possess a Valid State Drivers License.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12842896. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 12/19/2025. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume the most current resume will be reviewed for consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit.

Application Deadline: 2025-12-19