Professional Services Onboarding Associate

Who we are.  

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives at the intersection of our people, our customers, and our brands.  

What you’ll do & how you’ll make your mark.   

• Functions as the Point of Contact (POC) for customers and project team members  

• Conducts a project walkthrough with the Web Designer and Web Developer to discuss the scope and project timelines  

• Provides timely and accurate updates on project statuses, milestones and  
  deliverables to the customer and the team handling the project  

• Coordinates with customers with new orders and needing post-project  
  assistance 

• Provides website quotations and/or assist customers in purchasing the  
  recommended product or service that they need  

• Works with the Business Development Specialists (BDS) to on-board new clients and develops existing client relationships  

• Establishes rapport with clients by ensuring projects are developed within the scope, based on their requirements and delivered within schedule  

• Ensures all information and statuses are updated across our system tools  

• Communicates with the customers in the most understandable and composed manner, and resolves promptly issues raised by them  

• Develops a trusted advisor relationship with the key accounts, customer  
  stakeholders, and executive sponsors  

• Provides customer support on bookings for graphics and website projects  
  through email and phone 

• Deliver excellent customer service on a day-to-day basis 

• Ensures to take responsibility and ownership of the projects handled  

• Ensures that projects are delivered on a timely manner  

• Identifies issues with the current processes and provides alternatives and/or solutions to the Team Leader  

• Deals promptly and swiftly on escalated cases due to bad customer service and/or web design/development quality  

• Accommodates any ad hoc requests from clients and provides consultations, if necessary  

• Abides all processes and guidelines directed by the department head and other departments 

Who you are & what you’ll need to succeed.  

• Must have at least 3 years of experience working for a BPO setup 

• Must have at least 1 year of experience in project coordination is a bonu 

• Must have a good understanding of project management, website development, web design and internet technology 

• Must be knowledgeable in using a CRM, and MS Office Tools 

Why you’ll love us.  

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!