Product Manager, New Guest Experience

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

We are seeking an exceptional product leader to drive the next generation of Airbnb’s growth and new guest experiences. In this pivotal role, you’ll redefine the new guest experience on Airbnb and make it easy for anyone to make their first booking.  

You’ll partner closely with design, engineering, marketing, and data teams to define and execute our growth strategy, innovate ways to increase Airbnb’s visibility across search engines and emerging AI platforms, and work across the entire guest experience from marketing to in-app to ensure more guests find Airbnb and have a frictionless first booking on Airbnb.

A Typical Day: 

• Lead the product vision, strategy, and roadmap for growth and new guest experience, driving key business outcomes across first time booking, SEO/GEO, and marketing integrations.
• Partner with marketing, engineering, and design to bridge growth channels and our in-app guest journey, ensuring seamless handoff and optimized conversion.
• Own & optimize the first-time guests experience, driving improvements that increase first-time bookers and graduate towards loyal guests.
• Drive SEO and AI visibility initiatives, increasing Airbnb’s reach and relevance in search results and AI-powered discovery tools.
• Consolidate and enhance lifecycle campaigns (emails, push, SMS) and landing page integrations for optimal guest experience and conversion.
• Craft the product narrative and marketing strategies that communicate the benefits and features of these products both internally and externally.
• Develop product roadmaps and build alignment across product teams (Tech, Design), cross-functional partners (FP&A, Marketing, Global Operations, Customer Experience, Trust, etc.) and Leadership/Executive team.
• Inspire teams, leadership, and the company to support the success of your products and business outcomes.
• Define goals and success with clearly measurable objectives and key results. 

Your Expertise:

• 8+ years of product management experience, ideally in consumer growth and marketing technology.
• Proven success driving SEO/GEO and digital visibility.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated track record of building cross-functional and executive leadership alignment.  
• Experience working on consumer products with marketplace dynamic on a global scale.
• Excited to drive execution across large cross-functional teams in a fast-paced environment.
• Desire to do individual contributor product management work.

Your Location:

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.