Product Lead - Intelligent Document Processing & Validation

Purpose of the role:

We are seeking an experienced and visionary Product Owner to drive the strategy, development, and success of our Intelligent Document Processing & Validation Capability. This is a critical, integrated role that requires balancing cutting-edge innovation with the demands of an operational environment, supporting solutions that drive efficiency for the CIC Inbound Business (Scanning & Digitisation, and Records Management Bulk Scanning).

The successful candidate will own the product roadmap, working closely with the delivery team as they execute the full spectrum of work—from innovation, including PoCs to critical project deployment, change requests, and BAU support. This requires a strong blend of Agile product management skills, a deep technical understanding of document capture and validation technologies, and proven experience leveraging Artificial Intelligence (AI) for automation.

Job title:

Product Lead - Intelligent Document Processing & Validation

Job Description:

What you'll be doing:

• Product Strategy and Roadmap: Define, champion, and prioritize the product backlog and roadmap for the Document Validation AI Solution, ensuring alignment with overall business strategy and client roadmaps.

• Innovation & Delivery Management: Drive the product from conception (PoC's) through to full deployment, ensuring the delivery team effectively manages the balance between new development, projects, and maintaining stable BAU operations.

• AI Solution Expertise & Cloud Focus: Lead the technical review of new solutions and actively research new technologies in the market, focusing specifically on Document Validation and Intelligent Document Processing (IDP) utilising AI and Machine Learning (ML) deployed via a cloud-first approach.

• Commercial Support: Provide essential technical insight and solution specifications to the CRM and Professional Services teams to support bids, tender responses, and ultimately secure new business.

What we're looking for:

Essential Skills & Experience

Candidates must demonstrate proficiency and experience in the following areas:

• Product Ownership & Agile: Proven experience acting as a Product Owner or Product Manager, including managing product backlogs, writing detailed user stories, and leading sprints within an Agile/Scrum methodology.

• IDP Domain Expertise: Direct experience working with and deploying enterprise-level Intelligent Document Processing (IDP) or Document Validation solutions, such as Kofax, ABBYY, Hyland, or similar platforms.

• AI/ML in Document Processing: Significant, hands-on experience leveraging Artificial Intelligence (AI) and Machine Learning (ML) to enhance or automate document capturing, validation, classification, and data extraction processes.

• Cloud-Native Development: Demonstrated experience with a "cloud first" approach to product development, specifically integrating or deploying AI/ML models on major public cloud platforms (e.g., AWS, Azure, GCP).

• Delivery Scope Management: Experience working within a delivery team structure that effectively balances the competing demands of innovation, projects, and BAU support.

• Stakeholder Management: Exceptional ability to communicate technical details tailored to the audience, translating complex requirements between technical teams (Catlab/Engineering) and business stakeholders (Sales/Operations/Clients).

• Commercial Acumen: Ability to support bid/pre-sales teams, draft solution specifications, and calculate quotations for new business.

• Flexibility: Willingness and ability to travel to attend sites across the UK and Ireland as required. UK Driving license required.

Desirable Experience

• An understanding of and experience of working with customers in regulated industries.

• Previous experience working in a large corporate company environment.

• Familiarity with process improvement methodologies such as Lean or Six Sigma.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career 

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Darlington

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent