Product Experience Designer

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About PX at Adyen

Adyen PX (Product Experience) organization consists of a group of full stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making. 

About the team and role

Adyen is looking for a Senior Product Experience (PX) to join our international PX team, with members located in Amsterdam, Chicago, and Madrid. 

Your primary focus will be providing the overarching design services and products, such as Homepage, Navigation, Communication Platform, Notification, Supporting ticket, Help & Education, and design system.

What you’ll do

• Deeply understand and own the user experience (UX) for complex product ecosystems. Strategically incorporate advanced technology (such as AI) to enhance customer experience where it delivers measurable value, and align design solutions directly with quantifiable customer goals, rigorous business objectives, and identified user needs.
• Partner closely with Product, Technology, and Data Analytics teams to jointly define and articulate a cohesive short-term tactical roadmap and a compelling long-term strategic vision for our products.
• Leverage and champion advanced data-driven insights (qualitative and quantitative) to design simple, intuitive, and highly accessible interfaces. Lead by example in fostering a data-informed culture while solving sophisticated user problems with elegant solutions that measurably drive impactful business initiatives and elevate overall product quality.
• Proactively raise the bar for quality across the product experience, spanning design, research, and content, while streamlining processes and maximizing team efficiency to help Adyen reach its full potential.
• Actively seek feedback and foster co-creation with cross-functional partners (Engineering, Product, Operations) throughout the product experience design lifecycle. Drive strategic improvements by maintaining high transparency and continuous learning.
• Strategically document and share work in progress, ensuring maximum transparency and maintaining critical alignment across all dependent teams.
• Effectively articulate solution decisions, methodologies, and the tangible value they deliver to the PX team, cross-functional partners (Product, Engineering, Data Analytics), and senior business stakeholders.
• Mentor, coach, and inspire fellow team members by setting new, elevated standards of design quality and actively driving strategic knowledge sharing across the entire organization.

This is you

• A Bachelor or Master Degree in interaction (product) design or related fields (including information design, conversational AI, etc).
• Have 5+ years of experience designing complex hardware/software solutions, preferably in SaaS or B2B products, with a proven ability to simplify intricate workflows and enhance user experiences.
• A strong sense of mission: Taking responsibility for the success of the company and our customers by setting high standards, taking ownership, and fostering collaboration.
• Curiosity-driven growth: Maintaining curiosity and continuously seeking new insights and advancements. By taking thoughtful risks and learning from failures, we drive growth, adaptability, and meaningful innovation.
• Thriving through uncertainties: Embracing new challenges and shifting landscapes with a positive outlook, we adapt swiftly and effectively. By staying flexible and proactive, we turn uncertainty into a driving force for sustained progress and meaningful results.
• Action with intent: At the heart of design is solving meaningful problems—whether emotional, practical, or social. We focus on identifying what truly matters and crafting solutions that drive measurable business and user outcomes, avoiding iterations that fail to make a real impact.

Location & Work Expectations 

• This role is based in Chicago.
• Adyen values in-person collaboration, and we are an office-first company.
• Some international travel will be required.

Compensation 

• The base salary for this role in Chicago ranges from $180,000 to $243,000, plus RSUs.
• To learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.