Private Bank – Policies, Procedures & Change Management Specialist, AVP

Details of the Division and Team:

Deutsche Bank Private Bank is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate Bank, Investment Bank and DWS. We aim to become a highly competitive global wealth manager by combining financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships. As a growth business for Deutsche Bank, we contribute towards building a more balanced, less capital intense and stable business model for the bank.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Competitive Salary and non-contributory pension

• 20 days annual leave plus generous number of public holidays

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives

• The opportunity to support a wide ranging CSR program plus take volunteering leave days

Your key responsibilities:

Local Policies & Process Management

• Drive process improvements and efficiency programs.

• Facilitate Front Office enablement through implementing lean processes that meet relevant control frameworks or simplification opportunities. 

• Conduct regular meetings with stakeholders (Market Heads, Business Management, 2nd Line risk functions etc) to share progress updates and resolve issues as required.

• Generate and review reports and escalate where required unresolved items related to development and implementation of new or resolution items. 

• Act as SME for front office on process and platform enhancements or remediation efforts, ensuring alignment with business and regulatory expectations.

• Validate system changes and process enhancements via UAT.

• Facilitate lifecycle of internal documents (policies, key operating documents etc) including periodic refresh and continuous improvements.

Change Management

• Guide process owners on change management journey and advise on artefacts required to support change rollouts.

• Review and validate each change to confirm readiness, including updates to training materials and key operating documents (KODs).

• Issue monthly broadcast communications to front office to share updates on upcoming changes & key initiatives

• Perform regular quality reviews of KODs and related materials to ensure all content remains current and aligned with latest operational standards

• Consolidate and plan monthly rollout schedules, aligning with business priorities and operational readiness.

Your skills and experience:

• University graduate with 6-8 years working experience within Private Banking Industry

• Good knowledge of products & services offered by Private Banking

• Knowledge of Equity, Structured Products, Bonds, Funds and its associated processing in Private Banking

• Experience in change projects and ability to interact with different stakeholders across multi location.

• Keen learner and quick adapters of change and good team player

• Self-initiative and to be able to manage and deliver with time bound activities /projects

• Willing to learn and take on additional scope of work with training

• Excellent verbal and communication skills in English and Cantonese, also preferably with intermediate fluency in Mandarin

• Strong communication skills (oral and written) and interpersonal skills.

• Demonstrated risk analysis skills

• Prior experience in leading projects

• Good proficiency in Microsoft Suite (Word, Excel & PowerPoint) and have knowledge in building/maintaining intranet framework and Share Point

How we’ll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.