As a Principal Product Manager for Zendesk Data Platform (ZDP), you’ll set the vision and roadmap for Zendesk’s foundational data systems, enabling hundreds of engineers, analysts and product managers to build, analyze, and innovate at scale. You will be the driving force behind platform usability, adoption, and compliance, collaborating closely with engineering leads, data governance, ED&A, and other core product teams. Your leadership will directly impact how Zendesk leverages its data for customer-facing and internal analytics products and AI/ML experimentation and feature development.
You’ll balance strategic thinking with day-to-day execution. You’ll identify and elevate needs across our business—from infrastructure health to data operational excellence—and shape performant, compliant, and secure platform experiences for internal teams. Your work will set patterns and practices adopted across Zendesk and have broad executive visibility.
Shape and communicate the ZDP platform strategy, vision, and multi-year roadmap
Act as a cross-functional leader partnering with Engineering, ED&A, and Product Analytics
Lead and mentor other product managers; promote a culture of outcome-driven product development
Design, champion, and deliver platform improvements across the data value chain from ingestion, transformation to utilization
Translate business and technical requirements into actionable plans; prioritize thoughtfully
Track and communicate progress, wins, and opportunities to senior leadership
What you bring to the role
Significant experience leading data platform or infrastructure product teams
Deep understanding of cloud data technologies and lifecycle management
Excellent communication, influencing, and stakeholder management skills
Strategic mindset with proven ability to deliver complex initiatives end-to-end
Strong organizational skills and high EQ
Bachelor’s degree in Computer Science, Engineering, or relevant field
8+ years in product management, including senior/lead roles on data-focused teams
Track record of launching data services or platform products at scale
Expertise in Snowflake and AWS data ecosystems
Experience at a SaaS company or in customer experience platforms
Experience working with distributed, cross-geography teams
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
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Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.