Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
We are seeking a highly skilled and business-savvy Principal IT Analyst – Dynamics 365 CRM to lead the support and strategic enhancement of our global CRM platform. In this role, you will translate business process requirements into functional specifications, foster strong relationships with stakeholders, and drive standardized CRM processes in partnership with the IT development team. You will play a key role in increasing adoption, enabling actionable insights, and ensuring the platform evolves to meet the needs of sales teams and leadership. Your work will enhance customer experience, improve internal efficiencies, and align CRM capabilities with corporate strategy.
Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office/facility.
Role Responsibilities:
Collaborate with commercial users to understand business needs, deliver training, and enhance user experience with Dynamics 365 CRM and related tools.
Serve as a liaison between business units and the IT development team as part of the CRM Core Team, ensuring clear communication and prioritization of business requirements.
Apply deep expertise in CRM processes and systems to integrate industry best practices and support strategic initiatives.
Lead strategic discussions with Sales Operations to define and prioritize initiatives, epics, features, user stories, and bug fixes aligned with organizational goals.
Design and maintain interactive dashboards and reports to provide actionable insights and support data-driven decision-making.
Leverage Power Automate to build and optimize workflows that improve operational efficiency and streamline business processes.
Partner with IT to monitor and enhance system performance, ensuring high availability, reliability, and scalability.
Troubleshoot technical issues and write detailed Azure DevOps (ADO) tickets for resolution and deployment by the IT development team.
Maintain comprehensive documentation of system configurations, workflows, and business processes to support continuity and knowledge sharing.
Identify and implement process improvements to enhance CRM functionality and increase user satisfaction.
Travel: Up to 15%
Minimum Qualifications:
Bachelor's degree in MIS (Management of Information Systems), Computer Science, or related field.
7+ years of proven experience as an IT Analyst, with a focus on D365 support, Power BI, OAC or other visualization tools and Power Automate.
Preferred Qualifications:
Strong technical aptitude and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively with Commercial and IT teams
Detail-oriented with strong organizational and communication skills.
Relocation: This position is not eligible for relocation assistance.
Pay Transparency: Annual Salary Range: $103,300-$134,200. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.
This position is eligible for annual incentive plan based on performance and company growth.
Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.
Immigration Sponsorship Not Available:
Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the U.S. will not be considered.
Keywords: Dynamics 365, CRM, Azure, DevOps, IT development, Power BI, Power Automate, Visualization tools.
#LI-Hybrid – for hybrid roles
Equal Opportunity Employer, including Disability and Veterans
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
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