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ASM Global

Premium Operations Associate (New York City FC)

New York, NY Full time

POSITION: Premium Operations Associate

DEPARTMENT: Legends Global Sales

REPORTS TO: Director, Premium Client Services     

FLSA STATUS: Salaried/Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

NYCFC

In November 2022, the Mayor’s office announced a transformative development plan for Willets Point, Queens, including a proposal for New York City’s first soccer-specific stadium. The proposed stadium will seat 25,000 fans and become the permanent home for New York City Football Club

THE ROLE

The Premium Operations Associate will serve as an integral part of the project team, reporting to and supporting the Director of Premium Client Services as well as other members of the leadership team. An important member of the team, this individual will serve as a key point of connectivity between the leadership team, clients, internal teams (sales, service, partnerships, the New York City FC organization) and external vendors. Project management of key initiatives, special strategy projects, and sales events will be a major component of the role.

ESSENTIAL DUTES AND RESPONSIBILITIES

  • Serve as executive support to the SVP and the Director of Premium Client Services & leadership team assisting with tasks including, but not limited to, expenses, calendar management, meeting coordination and preparation, etc.
  • Project manage key initiatives (sales center design, day-to-day office operations, research & analysis, reporting, etc...)
  • Attend all departmental meetings as needed, take and distribute notes/action items.
  • Support and help plan (virtual and live) for internal team members, prospecting, and execution of premium events.
  • Collaborate with internal Legends corporate departments (Marketing/Creative, IT, HR, Legal, Finance, etc.), while serving as a central communication stakeholder for the Sales & Marketing team
  • Lead the implementation and execution of premium seating member payment processes, ensuring accuracy, timeliness, and a seamless customer experience.
  • Assist in organizing property-level bi-weekly, monthly, and quarterly reports
  • Coordinate the fulfillment of gift requests for both internal and external recipients (develop and maintain vendor relationships, budgeting, etc.)
  •  Other duties as assigned

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High emotional intelligence, intellectual curiosity, and desire to grow professionally
  • Knowledge of the sports and entertainment industry is a benefit (but not required)
  • Excellent organizational and interpersonal skills with entrepreneurial spirit
  • A team player, with excellent organizational experience, as well as effectively being able to communicate internally and externally with senior management
  • Experience working in a fast-paced, entrepreneurial environment with the ability to be self-directed/self-starter while managing multiple projects/initiatives at the same time
  • Ability to work flexible hours, as well as nights, weekends, holidays as required
  • Strong Microsoft Office skills (Outlook, PowerPoint, Excel, Word) and basic accounting principles
  • Knowledge of general graphic design and creative skills  

EXPERIENCE/EDUCATION

  • Bachelor’s degree preferred
  • 1-3 years’ experience including, but not limited to, executive level administrative support, customer service, project management, event coordination and sales & marketing

COMPENSATION

$64,000 - $66,000 and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (New York City FC HQ – Midtown Manhattan)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.