Job Profile Summary
This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees. Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Job Overview
This position provides close support to a clinical department Chair/Chief and Clinical Practice Administrator/Division Administrator for carrying out the annual business plan for assigned practice and for the efficient management of all non-clinical aspects of the practice. Manages the financial and administrative aspects of operations for hospital-based clinic(s) to support the delivery of clinical services. Responsible for planning, organizing, staffing, controlling and evaluating the operations of assigned departments.
Job Description
Minimum Qualifications:
1. Bachelor’s degree AND Four (4) years of healthcare experience OR;
High school diploma AND Eight (8) years of healthcare experience.
Preferred Qualifications:
1. Master’s degree in business, business management, or healthcare.
2. Five (5) years of healthcare experience including financial planning and analysis.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Develops, recommends, and monitors the operating budget for effective variance reporting and corrective action to ensure conformity with the budget.
2. Maintains appropriate financial/statistical performance data and produces meaningful reports to monitor, evaluate, and improve financial and operational performance.
3. Directs the efficient and accurate capture of charge entry, patient information, billing support, and co-pay collection procedures for the billing of all physician services as well as hospital charges in clinic(s).
4. Develops and carries out cost containment strategies.
5. Develops and implements business plans for division(s) to foster the achievement of established goals for market share, revenue, budget, and patient visits.
6. Fosters collaboration between physician practices and hospital business plans to support the achievement of common goals.
7. Develops, recommends and administers physician’s financial incentive programs to foster continual improvements in meeting established goals.
8. Recommends and administers activities to carry out the marketing plans for assigned division(s).
9. Ensures the efficient utilization and development of personnel resources through programs for effective orientation, selection, staffing and scheduling, training, development, and morale.
10. In collaboration with Human Resources, hires, motivates and supervises staff.
11. Ensures the fair administration of human resources programs and policies to include employee counseling and discipline.
12. Ensures compliance with JCH standards and other relevant regulatory requirements.
13. Responsible for ensuring adequate information technology resources for efficient departmental operations, including hardware, software, networking, and telecommunications upgrades.
14. Ensures that APCs and physician staff is effectively oriented on new billing codes and procedures.
15. Assists in the development of the capital budget and prepares cost/benefit analyses.
16. Manages procedures for the scheduling of patient treatment visits for the most efficient utilization physician time, clinic space, and for efficient patient flow.
17. Ensures distribution of schedules to physicians and staff.
18. Ensures smooth efficient scheduling and effective operations of assigned clinic(s).
19. Oversees daily operations of the hospital-based clinic(s).
20. Works with physicians, clinicians, and allied professionals to monitor and analyze workflow and work schedules and patient satisfaction/level of service, and to develop programs for continual improvement.
21. Fosters the highest quality patient care services in the most cost-efficient manner.
22. Develops and administers programs to achieve a high level of customer/patient satisfaction.
23. Responsible for the development, communication, implementation and supervision of hospital-based clinic(s) and system policies and procedures.
24. Responsible for coordinating facility management including space planning, equipment/furnishings, and maintenance.
Physical Requirements:
1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.
2. Frequently required to speak, hear, communicate, and exchange information.
3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.
Skills & Abilities:
1. Knowledge of a clinical operations, both in an inpatient and outpatient setting.
2. Knowledge of specialized applications software for medical record, patient scheduling, and billing.
3. Ability to interpret financial data and effectively manage revenues and expenses according to budget.
4. Management, leadership, and interpersonal skills adequate for the effective management of clinic operations.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range: