ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Delegates workflow and establishes work schedules for Physical Security Technician I, managing the electronic access control system. Receives service requests via ServiceNow, email, and phone, and prioritizes calls based on the impact to enterprise safety. Responds to phone calls, emails, voicemail, verbal requests and work orders. Issues and tracks work orders; documenting all repairs, services and maintenance performed. Collaborate closely with vendors to ensure timely resolution of service issues. Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition.
2. Coordinates system maintenance, equipment replacement, and repair scheduling across multiple locations, collaborates with shops and vendors, and supports planning, procurement, and access control processes. Leads the development and implementation of new security functions to align with enterprise and community goals. Ensures compliance with professional standards, directives, policies, and applicable regulations.
3. Oversees DSX Mobile and Radio Communications workstations, performing advanced diagnostics, system repairs, and resets. Programs complex DSX workstation profiles and manage multi-site access control configurations. Leads planning and procurement efforts, and coordinates with IT and Public Safety for system integration. Manages user accounts and ensures compliance with identity and access management policies.
4. Leads complex troubleshooting of low-voltage electrical systems, including root cause analysis and resolution. Oversees installation and testing of electrical circuits and sensors. Ensures compliance with industry standards and manages documentation of testing and maintenance activities.
5. Leads new construction and renovation projects by evaluating vendors, selecting technologies, and overseeing system testing and integration. Ensures compliance with contracts and security standards. Trains Public Safety team members on system operations and maintenance.
6. Serves as the first point of contact for escalated issues. Quickly identifies and resolves complex equipment-related problems, ensuring minimal disruption to operations.
7. Manages inventory of spare parts and critical components for access control and electronic systems. Notifies supervisor of supply needs and ensures readiness for emergency repairs.
8. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School diploma or GED required.
Minimum of two (2) years’ experience in public or private sector security required.
Minimum of four (4) years of experience working with various electronic access control systems, and/or alarms systems required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Demonstrated ability to apply physical security systems, including access control, low-voltage electrical components, panic alarms, vehicle gate hardware, and weapons detection systems.
Thorough understanding of access control systems and Synergis and the Genetec platforms.
Ability to diagnose software issues with access control and panic alarm systems, as well as hardware issues with vehicle gates and weapons detection systems.
Verifiable experience in applying physical security strategies, including access control systems, security protocols, loss prevention, and physical security system design.
Thorough knowledge of physical security principles and practices, including user identity and access controls and automated identity access management systems.
Strong understanding of policies, procedures, laws, regulations, and accreditation standards related to identity and access management.
Ability to become familiar with California Gaming Standards and regulatory requirements.
Ability to understand the Yuhaaviatam of San Manuel Nation Tribal Government structure and operations.
Ability to extract, read, and interpret data from systems and databases used in Gaming Operations and Facilities.
Proven customer service excellence in high-security or gaming environments.
Skilled in developing, planning, implementing, and assessing electronic access control (EAC), and other physical security systems.
Ability to read and interpret blueprints and schematic diagrams.
Well-connected within the security industry; established relationships with various security professionals is highly desirable.
Exceptional organizational, communication, and project management skills.
Ability to read, write, and speak English clearly and professionally to ensure effective communication in safety-critical and security-sensitive environments.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A Physical Security Professional (PSP) Certificate preferred.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!