People Services Specialist (1 Year Fixed-Term Contract)

• Deliver key HR lifecycle activities

• Identify and fix broken or missing processes as well as support the mapping of stranded activities

• Remove duplication and manual effort

• Help us leverage existing systems and automation tools to work smarter
   

Key Responsibilities

1. HR Operations Delivery

• Deliver accurate and timely support for all employee lifecycle activities, including onboarding, offboarding, employee changes, benefits administration, payroll inputs, and employee data management in Workday.

• Management of HR operational tasks in ServiceNow and Workday; acting as the single point of contact for the business and escalating to Tier 2 & 3 SMEs, 3rd Party HR service providers & CoEs to ensure timely resolution to meet agreed service level agreements.

• Maintain accurate employee records in compliance with data privacy and local labor laws.

• Support employees and managers across full employee lifecycle providing advisory (“how do I?”) and coaching support on HR procedures (process & policy) covering key complex processes.

• Maintain clear and professional communication with employees, managers, Tier 2 & 3 Specialists and other stakeholders throughout the case resolution process.

• Stay updated on relevant People Services policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.

2. Process Analysis & Improvement

• Perform Audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.

• Map and document existing HR processes in Turkey, covering all employee lifecycle and benefits administration activities from hire to retire.

• Identify stranded activities as well as broken, missing, or duplicate steps and work with stakeholders to assign clear roles and responsibilities.

• Recommend and help implement process improvements that align with global standards, compliance requirements, and best practices.

3. Service Optimization & Automation

• Contribute to the continuous improvement of People Services processes, Haleon policies and service delivery through proactive feedback and participation in optimisation and automation initiatives.

• Review daily operations to find opportunities for automation and improved use of existing tools (Workday, ServiceNow, digital workflows).

• Work with the global People Services team to embed changes, track progress, and ensure sustainable adoption.

• Reduce manual, repetitive work by simplifying processes and removing unnecessary handoffs.

4. Stakeholder Collaboration

• Partner with the People Experience Partner, HRBPs, payroll, and global PS colleagues to ensure smooth service delivery.

• Support change management by creating clear process documentation, training materials, and communications for managers and employees.

• Act as a point of contact for process-related queries and troubleshooting.
   

Skills & Experience Required

Qualifications:

• 1–2 years’ experience in HR Operations / People Services roles, ideally in a multinational or shared services environment

• Bachelors in Human Resources, Business Administration or similar field

Technical:

• Solid understanding of HR lifecycle activities and strong knowledge and understanding of complex employee data management processes, including data maintenance and validation.

• Deep understanding of HR policies, procedures and regulatory & data requirements. Understanding of local labor law in Turkey is an advantage.

• High proficiency in Workday and ticketing platforms (e.g. ServiceNow) among other HR technology with the ability to leverage tools for enhanced service delivery.

• Experience with process mapping, documentation, and improvement initiatives.

• Strong analytical skills with the ability to identify inefficiencies and recommend solutions.

• Proficiency in Turkish and English (written and spoken).

Desirable:

• Exposure to automation tools, digital workflows, or Lean/Six Sigma principles.

• Experience supporting change management.

Behavioral:

• Strong analytical and proactive problem-solving abilities, with an emphasis on time management and prioritization

• Ability to work independently and in a team, in a fast-paced and deadline-driven environment.

• Highly developed interpersonal skills, adept at engaging with multiple stakeholders in a collaborative manner.

• Excellent written and verbal communication skills, capable of conveying complex information clearly.