People Care Operations Analyst (Process & Analytics)

People Care Operations Analyst (Process & Analytics)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

People Care is HPE’s internal HR support service. As demand grows across channels (AskHR, Cases, Messaging), we need disciplined operations, clear processes, and reliable reporting to keep the engine running smoothly.

You’ll be the operations backbone for People Care: analyze how work flows, map and improve processes, and build the reporting that guides decisions. You’ll support light project work for Salesforce enhancements (not owning the roadmap, but keeping it organized), partner with PSTE/GPS, and help standardize operating practices across teams.

How you´ll make your mark:

• Process Analysis & Mapping

  • Document “as-is” flows for People Care services; build clear process maps and SOPs.

  • Identify bottlenecks, handoff risks, and quick wins; propose “to-be” improvements with effort/benefit.

• Reporting & Analytics

  • Own weekly/monthly KPI reporting (case volume, SLAs, CSAT, backlog health, escalations, staffing signals).

  • Build/maintain Salesforce reports & dashboards; ensure single-source-of-truth and data hygiene.

  • Translate data into practical insights and recommendations for Ops and People Leaders.

• Operational Coordination

  • Support capacity views and simple workforce planning inputs (trendlines, seasonality, peaks).

  • Track action items from metric reviews; follow through to closure.

• Salesforce Enhancements (Support Role)

  • Coordinate intake, triage use cases, validate requirements, and UAT small changes.

  • Maintain change logs, comms snippets, and basic go-live checklists.

• Governance & Communication

  • Keep SOPs and knowledge current (AskHR/People Care context).

  • Draft concise updates when reporting, process, or tooling changes impact advisors.

About You:

• Bachelor’s degree or equivalent experience.

• 2–5 years in operations, business analysis, or HR support (shared services a plus).

• Strong process mindset: able to turn messy workflows into clear, up-to-date process maps.

• Solid analytics skills: Excel/Sheets, Salesforce reports/dashboards; confident with KPIs and data quality.

• Organized, calm under pressure, and practical in your recommendations.

• Experience in HR case management (Salesforce Service Cloud, Knowledge, Messaging).

• Familiar with continuous improvement and basic data tools.

• Ability to create clean visuals (process maps, dashboard mockups) that non-analysts understand.

• Associate Salesforce Certified or more.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Business Objectives, Business Strategies, Change Management Strategies, Coaching, Communication, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Growth Mindset, HR Programs, Human Resources (HR), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, People Management, People Strategies, Personal Initiative {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#humanresources

Job:

Human Resources

Job Level:

Intermediate

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.