Ensure proper functioning of payment methods and escalate issues when needed;
Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;
Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
Develop contingency and emergency plans;
Create monitoring guidelines and procedures for support teams;
Provide regular payment activity reports;
Assist with integrating new payment providers/methods;
Suggest improvements to payment flows and user experience;
Handle requests from customer support;
Test new payment method integrations and deployments;
Collaborate with BI to enhance reporting and track key business metrics.
2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);
Confident in dealing with numbers and processing of financial/transactional information;
Advanced Excel and other MS Office software user;
Good understanding of online payments technical integrations, funnels, flows;
Experience in written and oral communication with foreign customers or partners;
Deep understanding of payment and transactional systems and services;
Upper-Intermediate English proficiency.
Attention to details and multitasking;
Quick tasks execution;
High level of communication skills;
Ability to make decisions on disabling/enabling methods independently.
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.