Patient Voices, Senior Manager - Thyroid Eye Disease (TED)

Career Category

Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Voices, Senior Manager – Thyroid Eye Disease (TED)

What you will do

Let’s do this. Let’s change the world. At Amgen, we don’t just treat patients — we partner with them. The Patient Voices Senior Manager for Thyroid Eye Disease (TED) will serve as the company’s lead for connecting the lived experiences of TED patients and caregivers to our strategies and programs. This individual will identify opportunities to listen to, learn from, and amplify the voices of those living with TED, ensuring their perspectives inform decisions and shape approaches across medical, access, communications, and commercial functions.

In this capacity, the role will lead initiatives that authentically connect patients and caregivers to Amgen’s mission — from early insights and co-creation through storytelling and employee engagement. The position will strengthen Amgen’s reputation as a trusted partner to patients and advocacy organizations by advancing strategic programs that educate, empower, and embed the patient voice throughout the product lifecycle. This role reports to the TED Advocacy Relations Director and is remotely based.

Key Responsibilities

• Create meaningful engagement opportunities for patients and caregivers to share their stories and lived experiences across Amgen, fostering authentic connection to the company’s mission and deepening employee understanding of the patient journey.
• Identify and develop opportunities to engage patients living with Thyroid Eye Disease (TED) and their caregivers through listening sessions, narrative interviews, advisory boards, and community partnerships.
• Recruit, onboard, and contract patients and caregivers aligned with cross-functional goals and in partnership with brand, legal, regulatory, medical, and compliance teams, and oversee the creation of high-quality, compliant story assets (video, audio, photography, written narratives).
• Develop and maintain standardized processes and governance frameworks for patient recruitment, contracting, and consent management to ensure ethical, compliant engagement
• Collaborate with Medical, Access, Commercial, and Communications teams to embed the patient voice into disease education, access initiatives, and communication strategies.
• Partner with Communications on external patient engagement opportunities — including media interviews and filming initiatives — aligned with Amgen’s product and corporate communications objectives.
• Ensure diverse and representative patient voices are included across all engagements, reflecting real-world experiences across backgrounds, geographies, and disease stages.
• Serve as a trusted liaison and steward of patient experiences, ensuring stories are respectfully represented and thoughtfully used to educate, inspire, and inform.
• Host and coordinate patient participation in employee engagement experiences (e.g. Mission Week, Mission Moments, townhalls, sales meetings, etc.), that inspire empathy, connection and reinforce Amgen’s patient-first culture.
• Translate patient and caregiver insights into actionable strategies that inform cross-functional decisions, advancing patient-centered approaches across the product lifecycle.
• Define and implement KPIs to measure the reach, resonance, and business impact of patient storytelling initiatives, including their influence on culture, communications, and strategic decision-making.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of advocacy, policy, marketing, or medical experience

Or

Master’s degree and 6 years of advocacy, policy, marketing, or medical experience

Or

Bachelor’s degree and 8 years of advocacy, policy, marketing, or medical experience

Or

Associate’s degree and 10 years of advocacy, policy, marketing, or medical experience

Or

High school diploma / GED and 12 years of advocacy, policy, marketing, or medical experience

Preferred Qualifications:

• 5+ years of experience working with patient advocacy organizations or patient engagement teams, preferably in the pharmaceutical or biotechnology sector.
• 3+ years of experience working for global pharmaceutical companies as a liaison with patient advocacy groups and/or professional associations.
• Sensitivity to diverse groups of people both internal and external with the ability to manage many different opinions and perspectives, including tolerance for ambiguity.
• Demonstrated reputation internally and externally as a well-respected, dynamic team-player.
• Experience leading advocacy efforts in rare or chronic disease areas.
• Expertise in patient engagement, including storytelling recruitment, compliance-sensitive onboarding, and story asset production.
• Understanding of the role patient perspectives play in shaping health policy, access, and clinical trial awareness.
• Strong project management skills with demonstrated success managing budgets and timelines across multiple stakeholders.
• Skilled at translating complex health topics into compelling patient-centered narratives.
• Deeply empathetic, values-driven individual with a passion for improving patient lives through purposeful engagement and advocacy.
• Demonstrated understanding of key external and internal trends affecting patient and consumer engagement; solid understanding and experience in new forms of patient/consumer interactions such as social media and patient online communities.
• Capable of handling shifting priorities in a constantly evolving environment.
• Understands the pharma/biotech business model, regulatory process & compliance guidelines.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Salary Range

153,421.00 USD - 175,897.00 USD