Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist for the Wound Care Center, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this role works days from 8:00 a.m. – 12:00 p.m. or 12:30 p.m. – 4:30 p.m.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage, and resolve patient issues using the established HEART Model.
Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.
Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.
Enter and maintain confidential and accurate patient information.
Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.
Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Generate staff provider reschedules and relay staff messaging.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR an Associate’s degree and one year of experience
OR a Bachelor’s degree
Knowledge of PC window applications sufficient to input and retrieve data
Experience in customer services and conflict resolution
Ability to perform basic math sufficient to process insurance co-pays
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Computer keyboard skills
Experience in healthcare
Experience with EPIC
Experience working with insurance companies
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities