Patient Navigator Human Services

11212 Wake Forest University Health Sciences - Infectious Diseases

Full time

Yes

40

Monday-Friday 8a-5p

40 hours/week

Pay Range

$26.10 - $39.15

EDUCATION/EXPERIENCE:

• Associate's degree
• Two years of Social Work, Sociology, Child Development, Psychology or Nursing required.
• Bachelor's degree in Social Work, Sociology, Child Development, Psychology or Nursing preferred.
• Familiarity with cultural issues in diverse, underserved population.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Connects patients to resources within AHWFB and within the community in order to meet the patient's needs including financial and emotional support.

2. Maintains close communications and participates in case review with case manager and/or medical social worker regarding the plan of care, patient condition and the appropriate level of intervention.

3. Addresses barriers, perceived and real, including difficulties with medications, acceptance of diagnosis, social stigma, and family issues.

4. Maintains up-to-date, complete, and accurate documentation of patient interactions per program policy.

5. Contacts patients and reschedules appointments as needed.

6. Analyzes and addresses the no-show trends. Develops a process to re-engage patients in their plan of care by removing real or perceived treatment obstacles.

7. Interacts with patients, families and significant others objectively, using empathy.

8. Attends clinic sessions and identifies potential volunteers who are interested in working as an advocate to assist with patients that are high risk for failing to keep their scheduled appointments.

9. Coordinates and conducts a volunteer peer advocacy group.

10. Ensures age/developmentally appropriate patient care is provided in accordance with Age-Specific Care Guidelines for the specific age groups served.

SKILLS/QUALIFICATIONS:

• Excellent interpersonal skills and ability to interact with contacts inside and outside the Medical Center
• Basic computer skills
• Ability to learn hospital scheduling systems
• Ability to use initiative, judgment, and discretion in daily work
• Bilingual in Spanish (preferred but not required)

WORK ENVIRONMENT:

• Clean, comfortable, office environment
• Subject to many interruptions and stressful situations

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program