Patient Access Representative (Straight Nights) | Emergency Center | 21.5 Hrs/Wk

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Night (United States of America)

Scheduled Weekly Hours:

21.5

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Schedule: Week 1 - Sun 10:30p-6:30a, Fri 10:30p-6:30a. Week 2 - Tue/Wed/Thu/Sat 10:30p-6a. Includes 3 holidays per year (rotating yearly)

Our Emergency Center is a Level 1 Trauma Center, so it is a fast-paced environment with a close-knit team that work together to assist with helping our patients. Since we are a Level 1 Trauma center, we see an extreme variety of patients, varying from dental pain all the way up to major traumas. The ability to multitask and being a team player is essential!

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

REGISTRATION
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes

Job Description

In a registration role, the Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional Sanford resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.