Patient Access Representative - Orthopedics | Full-Time, Days/Flex

Location

Queens, New York

Shift:

Day Flex (United States of America)

Description:

Shape the Patient Care Experience with Us

Join NewYork-Presbyterian Queens as a Patient Access Representative in our Orthopedic Surgery Department and make a lasting impact on every patient’s journey. Be the welcoming face that guides patients and families through their care experience, ensuring they feel informed, supported, and valued.

As part of our dynamic administrative team, you’ll help us deliver exceptional customer service to a diverse community while working in a collaborative, patient-first environment.

What You’ll Do

• Register patients for procedures and appointments with accuracy and compassion.
• Collect and verify demographic and insurance details, including pre-certifications and authorizations.
• Coordinate scheduling to ensure a smooth patient experience.
• Serve as a calm, reassuring presence for patients navigating their hospital visit.

Schedule

• Monday–Friday, Day/Flex Shift
• Location: NewYork-Presbyterian Queens

Preferred Qualifications

• Experience with EMR systems (EPIC preferred)
• Prior healthcare experience involving patient interaction and insurance processes
• Bilingual skills (Spanish) for enhanced patient communication

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of clerical experience
• Strong computer proficiency
• Exceptional customer service and communication skills
• Ability to multitask, work independently, and maintain a positive, energetic attitude

Why You’ll Love Working Here

• Be part of a team that values compassion, excellence, and diversity.
• Opportunities for growth and development within one of the nation’s leading healthcare systems.
• Make a real difference in the lives of patients and families every day.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$22.50-$29.50/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.