Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
The Partner Presales Solutions Consultant is a pivotal member of Sprinklr’s APJI Partner Enablement team. This role supports Partner Sales and Presales teams by delivering Sprinklr training, providing technical response guidance, supporting asset creation, and serving as the primary liaison between partner teams and Sprinklr during RFPs and partner-led deals. The ideal candidate will combine deep technical expertise with exceptional relationship-building and mentoring skills, ensuring partners are empowered and confident in positioning and delivering Sprinklr solutions.
Key Responsibilities
Partner Enablement & Training
Deliver structured onboarding and ongoing training to partner teams using tailored enablement tracks.
Ramp up partner Solution Consultants (SCs) and support their transition to self-sufficiency.
Facilitate hands-on workshops, demos, and knowledge-sharing sessions for partner Sales and Presales teams.
Technical Guidance & Asset Support
Provide technical guidance and best practices for RFP responses, solution architecture, and integration readiness.
Support partners with collateral, win stories, and differentiated value propositions.
Act as the go-to resource for troubleshooting, escalation, and technical queries during partner-led engagements.
Relationship Management
Build and maintain strong, trust-based relationships with partner counterparts, becoming their first point of contact for technical and strategic support.
Proactively engage with partners to understand their needs, challenges, and opportunities.
Ensure focus on strategic partners, declining requests that do not align with Sprinklr’s partner strategy or sales priorities.
Strategic Focus & Prioritization
Maintain discipline in prioritizing key partners and strategic initiatives.
Say “no” to non-strategic requests, bids, or urgent needs that do not align with business objectives.
Collaborate closely with Sprinklr Sales, SC/SE teams, and management to ensure alignment and avoid distractions from core priorities.
Mentoring & Leadership
Mentor and coach partner SCs and internal team members, fostering a culture of continuous learning and excellence.
Lead by example in training delivery, technical mastery, and stakeholder engagement.
Required Skills & Experience
5–10 years’ experience in a presales or solutions consulting role within SaaS, CCaaS, CRM, or CXM domains.
Proven track record in partner enablement, technical training, and workshop facilitation.
Deep understanding of omni-channel engagement, contact center technologies (voice/digital), conversational AI, WFM, speech analytics, case management, and CRM integrations.
Exceptional relationship-building and stakeholder management skills.
Ability to prioritize, co-ordinate between teams internally and externally, and maintain focus on strategic goals.
Strong communication, presentation, and storytelling abilities.
Experience supporting RFPs, technical responses, and partner-led deals.
Demonstrated mentoring and leadership capabilities.
Preferred Qualifications
Experience with Sprinklr or similar CXM platforms.
Familiarity with APJI market dynamics and partner ecosystems.
Sprinklr product certifications or willingness to complete aggressive training schedules.
Experience in delivering enablement programs and driving partner self-sufficiency.
Key Success Metrics
Partner teams achieve 70–80% self-sufficiency in Sprinklr Service delivery.
High partner satisfaction and engagement scores.
Increased win rates in partner-led deals and RFPs.
Effective prioritization and strategic focus in partner engagements.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
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