Partner Experience Associate

Partner Experience Associate 

Location: Texas
Schedule: Full-Time
Salary: $25-$30 an hour

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Job Summary

The Partner Experience Associate is an individual contributor role responsible for building and nurturing strong relationships with skilled nursing facility (SNF) leadership, corporate teams, physicians, and other healthcare professionals. This role focuses on partner retention, satisfaction, and engagement while identifying opportunities for growth and service expansion. The Partner Experience Associate works closely with the Regional Director and cross-functional teams to ensure seamless coordination, address partner needs, and enhance the overall partner experience. Ideal candidates will bring a clinical background in skilled nursing or long-term care, strong interpersonal and problem-solving skills, and a passion for delivering exceptional service and support to MedElite’s partners.

Responsibilities

• Build and maintain strong relationships with SNF facility leadership, corporate leaders, physicians, and other healthcare professionals. 
• Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments, 
• Support Region Director to maximize retention and identify churn risks, as well as upsell and expansion opportunities 
• Provide insightful guidance to clients leveraging industry best practices to enhance their adoption and utilization of Medelite Services/Programs.
• Identify and support improvements that directly improve member satisfaction and loyalty
• Take appropriate and timely steps to resolve service issues
• Additional Duties:  Perform related duties as assigned, always with a commitment to maintaining the highest standard of service and client care.  

Requirements

• Must have an active and in good standing, Registered Nurse or License Vocational Nurse (LVN/LPN) Texas License 
• 5+years of Skilled Nursing Facility (SNF) or Long-Term Care (LTC) experience required
• Willingness to travel up to 30%
• Strong interpersonal and communication skills, with the ability to lead through influence and collaborate across levels and department

Strong Candidate will: 

• Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships. 
• Independent and adaptable, thriving in a fast-paced environment 
• Strong problem-solving, judgement and analytical skills; proactive approach 
• Ability to thrive in a matrixed organizational structure 
• Strong ability to drive client service retention and expansion

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Short and Long-term Disability
• Paid Time Off
• Commuter Benefits

Why Work With Us?

• Make a meaningful impact in the nursing home community
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance 

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.