SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.
SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.
This position is a part-time role that requires 20-25 hours of work per week at $35/hr.
Key Responsibilities:
- Provide in-person IT support to LA based staff, including VIPs and executives
- Support for macOS, Windows, and peripheral devices in the LA office
- Act as the frontline for accurate walk-up support for hardware and software troubleshooting
- Support onboarding and offboarding: account setup, device prep, and access provisioning
- Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
- Monitor and resolve helpdesk tickets with clear communication and follow-through
- Handle hardware setups, imaging, inventory, and asset tracking
- Escalate issues as needed and collaborate with the global IT team
- Partner with vendors and managed service providers for network or hardware issues
- Ensure security compliance through device management and user access reviews
Experience and Background:
- Hands-on experience providing IT support in a hybrid or corporate environment
- Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
- Experience administering Google Workspace and MDM tools (Jamf preferred)
- Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
- Experience supporting AV and conference room tech (Zoom Rooms preferred)
- Comfortable working onsite full time in a user-facing support role
- Eager to learn and contribute to team success
About us:
- We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
- We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
- We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
Diversity, Equity and Inclusion at SoundCloud
SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.
At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.