Your Role: Outdoor Campaign Preparation Executive
The Commercial Outdoor Operations team is at the heart of the business and our priority is to drive improvements, so we deliver excellent standards of customer service that exceed our customer’s expectations. Our aim is to ensure the customer experience is at the forefront of everyone’s mind and we always strive to give our customers the best service possible. You’ll be working in a fast-paced team, focused on working with sales and delivery operations to successfully book and deliver customers’ campaigns.
An Outdoor Campaign Preparation Exec plays a key role in delivering customer support to both external customers and internal partners, ensuring high levels of customer satisfaction. This role focuses on efficiently assigning and producing customer campaigns, ensuring they are processed promptly, accurately, and to a high standard. As an Outdoor Campaign Preparation Exec, you will manage the allocation and printing of campaigns for clients and are responsible for gathering all information required for successful campaign delivery. It is vital you have strong attention to detail and passion for getting things finished.
Key Responsibilities
Must respond to all customer and commercial emails within 4 hours.
Responsible for meeting Print and Delta deadlines to ensure 98%+ of Compliant campaigns are delivered as planned.
Expected to review and approve customer copies following Copy Approval guidelines and ensure they are correctly assigned for print.
Must proactively follow up with customers and commercial teams on artwork submissions and late artwork.
Should work closely with Fulfilment teams and print partners to resolve any posting issues.
This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.]
This role is primarily based on standard working hours; however, due to the nature of campaign preparation and print deadlines, there may be periods where flexibility in working hours is required
What You’ll Love About This Role
1. Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new
2. Own it: Seeing live campaigns provides a real sense of pride
3. Keep it Simple: Keep focussed on the end goal and get things done
4. Better Together: Exposure to key stakeholders both external and internal to help boost a career in Outdoor
What Success Looks Like
In the first few months, you would have
Gained a comprehensive understanding of our campaign fulfilment systems
Developed a clear understanding of the campaign delivery cycle, from planning and booking through to campaign execution.
Acquired in-depth knowledge of Global’s wide range of products and inventory.
Demonstrated the ability to confidently manage calls and emails from both internal and external customers.
Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development.
What you will need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:
Proactive attitude
Solutions driven
Accuracy and attention to detail with willingness to “get the job done”
Can work under pressure and to tight time scales
Excellent communication skills and confident dealing with people
Prioritisation
Able to learn new systems quickly
Computer literate and proficient in Microsoft office applications
Flexible and adaptable to work in a fast paced, changing environment
Working with minimal direction
Ability to Work collaboratively with colleagues to achieve goals
Customer focused with great customer service skills
Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global