Role summary/purpose of job
OTC Analyst ensures the smooth and efficient operation of the order-to-cash cycle, contributing to the firm`s financial health and customer satisfaction. Works closely with internal stakeholders to manage working capital and forms an important part of the larger Finance function. OTC Analyst is responsible for one or more areas such as order processing, billing, payment collections, accounts receivable and reporting.
This is a role which involves working as part of the large global OTC team, split across the firm’s Global centres. We are looking for a flexible team player who thrives in an active work environment. The role requires attention to detail, comfort with figures, and a proactive approach to problem solving.
Function Overview
The global Finance function ensures robust financial control across our global operations, whilst partnering with the firm as a valued commercial advisor, influencing strategic decision making and driving long term profitable growth for the firm.
We achieve our vision with all our people working collaboratively with a shared culture and identifying themselves as part of one inclusive Global Finance team.
Key responsibilities and deliverables
Processing and managing OTC transactions, processing client bills, including uploading to the client’s ebilling system as required, and ensuring compliance with client fee deals, local regulations, tax requirements and internal billing policies.
Accurately process time and cost transfers and write-offs/write-downs while ensuring proper authorization.
Maintain a proper audit trail of work performed to ensure compliance with global and local billing standards.
Acting as a liaison for the internal stakeholders (Partners, Assistants and other Finance depts.) & customers address inquiries, resolve issues related to billing and payments, and maintain strong customer relationships.
Investigating and resolving discrepancies or disputes related to client accounts, ensuring that any issues are addressed promptly and efficiently.
Generating and analysing financial reports related to OTC processes, such as audit reports, aging reports, cash flow forecasts, and collection reports, to provide insights and support decision-making.
Ensuring that all OTC processes comply with relevant regulations and firm policies and maintaining accurate and complete documentation of transactions and communications.
Identifying opportunities to streamline and improve OTC processes, implementing best practices, and working with cross-functional teams to enhance efficiency and effectiveness. Train new team members on processes, as required.
Key requirements
Essential
Confident working with numbers and able to reconcile (excellent numeracy skills).
Good knowledge of Microsoft Word and Excel.
Flexibility – able to work non-standard hours, sometimes at short notice.
Ability to communicate effectively with a different colleagues, specifically, partners, executive assistants, client value and others.
Effective time management and organizational skills with an ability to be flexible on short notice based on demand.
Results focussed and able to meet deadlines and manage expectations.
Curious mindset to spot recurring process issues and influence change and continuous improvement.
Desirable
Experience of working within a of Global Shared Services environment
Knowledge and understanding of OTC processes.
Experience in a billing environment and knowledge of law firm billing systems (Thompson Reuters Elite 3e).