Order Processing Admin

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This motivated, detail-oriented self-starter individual with ability to follow established work procedures while providing sales support to customers in any capacity required. Skilled in coordinating order processing and communication between sales and other departments to ensure accuracy, efficiency and timely delivery. Dedicated to resolving customer issues promptly.

This position reports to the Inside Sales and Order Entry Supervisor. This role is initially onsite but will transition to hybrid (3 days in office and two working from home) and is based in Fort Worth, TX.

Primary Job Duties and Responsibilities

• Provide internal sales support for assigned territories to achieve or exceed sales goals.
• Serve as liaison between sales and other departments to ensure efficient communication and workflow.
• Partner with regional managers and field sales teams to resolve customer issues, provide training support, and maintain strong relationships with representatives, engineers, and contractors.
• Coordinate custom product requests, including design (CEDR), costing, drawings, and submittal requirements.
• Manage and track special/custom quote files and maintain current competitive product knowledge.
• Promote Watts brands positively through professional interactions and on-site product demonstrations or lab tours as required.
• Resolve shipment, billing, and order discrepancies promptly to ensure customer satisfaction.
• Maintain and update sales training materials and documentation.
• Collaborate with internal and external teams to ensure high customer satisfaction.
• Provide coverage for inside sales communications (voicemail and email) as needed.
• Utilize and manage spreadsheets for reporting and data tracking.
• Perform additional duties as directed by the Sales Manager.
• Assume responsibility for other projects and duties as assigned by supervisor, Sales Manager, or Company management.
• Responsibility directly tied to Watts Value of Integrity, & Accountability
• Travel Requirements: none to rarely.

Required Qualifications

• High School Diploma, GED, or some college level courses.
• 2+ years of inside sales experience, or equivalent
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
• Communication skills, well organized, knowledge of Microsoft Office programs
• Someone reliable and punctual.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Watts Fort Worth location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI Hybrid

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.