Operations Support Clerk

Team Global Express is seeking a motivated and customer-focused Operations Support Officer to join our Albury operations. In this pivotal role, you will support all aspects of customer service, freight solutions, and administration, ensuring enquiries are resolved quickly, accurately, and professionally.

You’ll be responsible for responding to calls and emails, managing operational escalations, and supporting PUD Supervisors with critical freight and delivery performance updates. A key part of your role will be investigating enquiries that cannot be resolved on the first call—ensuring timely follow-up, clear communication, and excellent customer experience.

What You’ll Do:

• Manage incoming calls and emails professionally with quick turnaround.
• Investigate unresolved enquiries and ensure fast, effective solutions.
• Support daily PUD operations and communicate delivery performance.
• Liaise with drivers, Sales teams, CI teams, and operational departments.
• Maintain accurate information in Salesforce and internal systems.
• Handle freight requiring extra attention and assist in arranging courier recoveries.
• Support Admin and FSOL teams as required.

What You’ll Bring:

• Strong data entry accuracy and organisational skills.
• Excellent communication and phone manner.
• Ability to resolve conflict and work in a fast-paced environment.
• MS Office proficiency: Salesforce experience ideal.
• Previous transport/logistics experience highly advantageous.
• Ability to lift up to 16kg when needed.

Join a supportive team where your contribution drives daily operational success—apply now.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.