Operations Support Associate

Hi, we’re HUB!

We’re a leading North American insurance brokerage, helping individuals and businesses protect what matters most. When you partner with HUB, you're joining a vast network of insurance, risk, employee benefits, retirement, and wealth management specialists dedicated to delivering tailored solutions and unrelenting advocacy—so you're always ready for tomorrow.

The Opportunity

Are you a detail-oriented, analytical problem solver who thrives on improving processes and ensuring accuracy? Do you enjoy working collaboratively to support business operations and drive efficiency? If so, this role may be the perfect fit for you.

We’re looking for an Operations Support Associate to join our HUB Canada West team in Chilliwack or Victoria. Reporting to the Operations Support Manager, this role plays a key part in maintaining effective and efficient operations, with a strong focus on accounting and finance-related activities. You’ll be responsible for the timely and accurate reconciliations of Personal Lines and Auto commissions and incentives, as well as resolving commission-related issues that impact employee compensation and regional revenue. Acting as a central liaison between operations, payroll, HR and external carriers, the Operations Support Associate collaborates with management and finance teams to identify gaps, recommend improvements, and implement solutions that enhance accuracy, efficiency, and overall operational performance of the region.

What You’ll Bring to Our Team

• Strong Microsoft Excel skills.

• Excellent attention to detail.

• Strong critical thinking, communication (written and verbal), and interpersonal skills.

• Ability to work independently and manage multiple tasks and deadlines.

• Strong organizational and time management skills.

• Ability to adapt to both routine and challenging environments.

• Comfortable interacting with all levels of the organization, including senior management.

• Positive attitude and team-oriented mindset.

• Accounting background (e.g. accounts payable) and working knowledge of EPIC is an asset.

A Day in the Life

Commission and Incentive Reconciliation & Processing

• Ensure timely and accurate reconciliation of commissions and incentives for eligible Personal Lines and Auto employees.

• Identify and resolve discrepancies impacting employee compensation or regional revenue.

• Act as a key liaison between operations, payroll, HR, and external carriers.

Analytical Reporting

• Generate and analyze weekly, monthly, and quarterly transactional reports.

• Ensure reports are accurate and completed within payroll timelines.

• Provide insights and recommendations to support operational improvements.

Discrepancy Resolution

• Investigate and resolve complex transactional discrepancies across all lines of business.

• Collaborate with stakeholders to clarify issues and recommend solutions.

• Partner with internal Credit Teams on AR and payment options.

• Communicate and collaborate with the HUB Financial Center (HFC accounting department).

Support Retail and Wholesale Teams

• Provide operational support to various departments and teams.

• Contribute ideas and apply critical thinking to enhance workflows.

• Propose actionable solutions to close gaps and prevent future errors.

• Assist in implementing process improvements to increase efficiency and accuracy.

• Support troubleshooting efforts related to operational and billing issues.

Salary Expectations

The expected salary range for this position is $45,000 to $60,000 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages, which may include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses or commissions for some positions.

If you believe your qualifications and experience exceed the minimum requirements, we encourage you to apply so we can keep your application on file for future opportunities.

Why Join HUB?

• Do you enjoy making friends? We love making friends—join our team of amazing people who thrive together!

• We work hard and play hard!

• Paid day off for your birthday – we want to celebrate you!

• Paid day off for volunteering – HUB gives back and is active in our communities.

• Room to grow within the organization.

• Lots of company perks, benefits, RRSP matching, and great compensation.

Your Future with HUB

Choose a career with HUB International and take the first step toward building a future that combines a diverse, challenging work environment with financial security and career satisfaction.

At HUB, we value education and continuous learning. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management and leadership development, and other professional programs.

What Makes Us Different

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
 

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow, and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities, and colleagues.

If you value what we value—and like the perks along the way—apply today! 

The employment offer is contingent upon the completion of a successful background check. HUB is a company where your contributions make a difference. Learn more about our team at www.hubinternational.com. If you require any accommodation during the hiring process, please contact hcw.hr@hubinternational.com. Only candidates selected for an interview will be contacted.

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Department Business Operations

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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