Operations Specialist/Driver, Mobile Health Centers

We are recruiting for a motivated Operations Specialist/Driver, Mobile Health Centers to join our team!

We are here for life’s journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Women's Mobile Clinic

Job Summary

Under minimal supervision, performs a variety of duties for day-to-day operations for the Mobile Health Centers including medical assistant functions, patient registration, and driving Mobile Health Center safely. Performs insurance verification and billing, appointment scheduling and telephone or on-line appointment reminders; timely updating of all pertinent patient record demographic information; telephone answering and clinic receptionist functions. Assists in the process to re-engage and maintain patient in care. Performs data entry for grant programs and operations. Assists provider including all back-office duties. Provides nursing support with various functions such as invasive procedures, medication administration, performing appointment and registration scheduling functions including general reception services. Assists the RN with clinical clerical functions. Ensures smooth work and patient flow within the clinic. Safely and responsibly drives the DHHA Mobile Health Centers (MHCs) to and from its home location across the Denver metro area. Assumes proper set-up and break-down of MHC to service patients, including starting any of the medical or vehicle equipment. Troubleshoots non-working equipment by contacting appropriate support services (e.g., Hologic tech support, Biomed, eHealth Services, fleet management) and escalation as needed in timely manner. Secures MHC prior to return for overnight parking. Operates a variety of office equipment. Works flexible hours, including split shift and weekends as needed.

Essential Functions:

• Performs administrative medical assistant duties as required including various medical secretarial, financial bookkeeping and insurance tasks. (25%)
• Vehicle Operations: maintains control of the vehicle at all times, allowing for the unpredictable responses of other drivers. Abides by standard traffic laws while driving in the non-emergency mode. Maintains due safety when parking the vehicle at the scene of request for STAR, and the use of emergency lighting while standing at such scenes. (25%)
• Assists with scheduling patient appointments, pre-registration, benefit verification and financial counseling on an as needed basis. (25%)
• Acts as an extender for the care team by assisting patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. request interpreters as appropriate, transportation services or prescription assistance) in an effort to facilitate care coordination and support plans of care. (20%)
• Participate in community outreach educational programs and educational activities to promote quality patient care. (5%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years Experience in a customer-facing position. Required
• CDL permit required upon hire. Required

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required and
• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles Required

Knowledge, Skills and Abilities:

• Ability to prioritize and perform a multitude of duties in a fast-paced, demanding environment
• Knowledge of electrical/electronic systems, hydraulics, and internal combustion engines
• Ability to use critical analytical thinking skills to identify patients that are unable to fully participate in registration process due
• to injury, age, language or other undetermined barriers
• Microsoft Office Suite preferred
• Strong customer service skills.
• Ability to learn and be proficient in electronic health record documentation
• Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures
• Bilingual skills preferred

Shift

Varies (United States of America)

Work Type

Regular

Salary

$21.82 - $30.55 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.