Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.
Training & Documentation Management
Design, implement, and maintain training plans for bank operations teams.
Ensure all training materials reflect current banking regulations, internal policies, and operational best practices.
Collaborate with compliance, risk, and business line leaders to ensure training content is accurate and audit ready.
Procedure & Workflow Governance
Own the lifecycle of operational procedures, job aids, and workflow documentation across all first-line banking functions (e.g., branch operations, loan servicing, deposit operations).
Ensure all documentation adheres to firm-wide templates, branding, and regulatory standards.
Conduct periodic reviews and updates to ensure alignment with evolving banking regulations and internal controls.
Operational Deployment & Change Management
Lead the operational readiness and deployment of new banking products, services, or regulatory changes.
Coordinate with cross-functional teams (e.g., Compliance, Risk, IT, Executive Leadership) to ensure impacted teams are informed, trained, and supported.
Develop and execute communication and training plans to support successful go-lives.
Stakeholder Engagement
Act as a liaison between operations, compliance, training, and business units to ensure alignment and consistency in documentation and deployment.
Facilitate feedback loops to continuously improve operational materials and training effectiveness.
Qualifications:
Bachelor’s degree in Business Administration, Finance, Operations Management, or relevant work experience
2+ years of experience in banking operations, training development, or program coordination.
Strong understanding of banking products, services, and regulatory environment (e.g., BSA/AML, Reg E, Reg CC).
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite and documentation platforms (e.g., SharePoint, Confluence).
Experience with change management or operational deployment in a financial institution is a plus.
Familiarity with FFIEC guidelines and other banking regulatory frameworks.
Experience working in a multi-branch or operational banking environment.
Knowledge of Lean six Sigma/ Agile methodologies is a plus.
Strong attention to detail and ability to manage multiple priorities in a fast-paced, regulated environment.
Strong communication skills, relaying clear and concise direction, guidance, or input.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.