Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This position is responsible for delivering back-office operational support to the Products, Sales, and Distribution functions of Old Mutual Zimbabwe’s Fintech business.Onboarding Agents/ Merchants and Bulk Payers onto the O’mari platform in line with Old Mutual - Fintech Channel Partner onboarding standards.
Activating Agent and Merchant accounts.
Resolving Agent and Merchant queries.
Processing Agent Float rebalancing requests in liaison with the Sales & Distribution team.
Verifying and uploading customer KYC onto the V-Portal Platform.
Following up on customers with incorrect KYC.
Resolving customer queries within required timelines
Clearly communicating with customers on progress and outcome of queries
Initiating/formulating processes and procedure documents as directed by the Operations Manager.
Contributing to process improvement
Compiling and timeously submitting regulatory returns (weekly/monthly/quarterly/ad hoc)
Conducting Customer Service training for Agents, Contact Centre, Fintech Service Centres, CABS Branches, and Old Mutual Greenzones.
At least 2 years Banking and/or Mobile Money experience.
Degree in a Business/ Social Science related Field.
Excellent written and oral communication.
Worked in an Operations environment before.
Strong customer service experience.
Confidence in complaint handling.
Excellent oral and written communication Knowledge ·
Banking and/or Mobile Money products, processes, and services.
Customer service standards.
Knowledge of Mobile Money Operations.
Skills
Customer Centricity, Problem Solving, Task ExecutionCompetencies
Directs WorkDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducation
Bachelor Of Business HonoursClosing Date
17 November 2025 , 23:59The Old Mutual Story!