Operations Manager – SaaS Product

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Operations Manager – SaaS Product

About your role:
Fiserv delivers technology and services that power the financial world. You will join the CRM Solutions team to lead operational processes that support our SaaS product portfolio, ensuring accurate billing, partner program execution, and cloud consumption control to enable scalable growth and reliable customer experiences.

What you’ll do:

• Lead end-to-end SaaS billing operations, including monthly billing cycles, data validation, adjustments, and coordination with internal billing and finance teams.
• Manage revenue share calculations, partner invoicing, and reconciliation for reseller and partner programs.
• Automate invoicing and billing workflows for subscription and consumption-based cloud services.
• Oversee contract and licensing tracking for new modules, seat expansions, credits/disputes, and billing readiness assessments.
• Monitor and reconcile cloud consumption, collaborate with cloud providers to validate usage, and identify cost optimization opportunities.
• Administer operational systems (reseller program management, procurement interfaces, ITSM) and produce recurring and ad hoc management reports across budgeting, purchasing, time reporting, and risk.
• Collaborate with Finance, Accounting, Billing, Sales, Product Management, and Customer Support to drive cross-functional operational improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 10+ years of experience in SaaS billing platforms and revenue recognition systems (e.g., Zuora, Chargebee, NetSuite Billing, Zuora Revenue/RevPro).
• 10+ years of experience in cloud consumption and cost management (e.g., Azure Cost Management, AWS Cost Explorer, Google Cloud Billing) for production SaaS services.
• 8+ years of experience with ERP and financial systems integrations (e.g., SAP S/4HANA Finance, Oracle Cloud Financials, NetSuite).
• 8+ years of experience in partner/reseller program administration and partner invoicing processes (e.g., Microsoft Partner Center, channel/reseller contract management).
• 8+ years of experience in data analysis and reporting using SQL, Power BI/Tableau, and advanced Excel (pivot tables, complex formulas).
• 6+ years of experience with operational platforms and tools such as ServiceNow, Coupa, Microsoft Dynamics 365, and integration middleware/APIs.
• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Practical experience applying ASC 606 / revenue recognition principles to SaaS subscription and usage billing.
• Familiarity with Microsoft Partner Center administration and Microsoft Azure commercial marketplace billing flows.
• Certifications such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals.
• Prior experience managing vendor and partner relationships and providing executive-level stakeholder reporting and communication.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• You will work an assigned schedule of <>.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime, including weekends and holidays.
• This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.
• This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.