Operations Manager (OMAO)

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements.

• Preferably be a Namibian;
• Relevant tertiary qualification;
• Completed articles
• Registered Chartered Accountant (CA) will be an added advantage.
• 5-7 years’ experience in Asset management administration (Back office, Middle office & Front Office)
• 8 to 10 years Investment Fund Administration experience in an asset management environment
• Understanding pertaining to various types of clients of the Asset Manager and their regulatory requirements as well as reporting requirements
• Extensive experience in Asset Management submission to NAMFISA (ERS)
• Experience in the various trading processes and the various role players
• Extensive experience on Investment book of Records system (IBOR – HiPortfolio) and Accounting book of Records (ABOR – HiPortfolio)
• Management of various SLA pertaining to service providers and custodians within the asset management process
• Experience with Transfer Agent processes in the Unit trust space.
• Experience as an Investment Business Analyst in the Asset Management Industry will be advantageous.
• Understanding of Regulatory and Legislative environment pertaining to Asset Management Industry and potential changes.
• Must have excellent strategic skills and Investment process understanding;
• Business process redesign, development and automation will be an advantage;
• Managerial experience with ability to guide/ coach;
• Must be able to plan, organize and execute tasks;
• Must be a team player;
• Ability to work well under pressure and negotiate between various extreme tight deadlines.

Job Specification.      

• Accountable for Investment Administration governance and compliance at an operational level;
• Build relationships with peers/ and or colleagues that impact across business areas;
• Makes major strategic and operational decisions within business plan and company strategy;
• Ensures the effectiveness and appropriateness of operational processes and controls;
• Manages service delivery through Investment teams;
• Manages relevant Investment administration matters and reporting requirements;
• Drives operational excellence through process enhancements and automation;
• Maintaining of Investment systems and platforms in conjunction with Technical advisory teams;
• Drive the improvement of Investment static data to comply with Investment performance and Regulatory reporting requirements;
• Provides operational and best practice context for internal environment;
• Drives key investment administration performance indicators and management of these within the relevant investment teams;
• Ensures staff is upskilled and developed in terms of Investment administration processes and kept up to date with current developments in relevant field and regulatory environment;
• Managing of Investment Service Level Agreements with various Investment professional service providers and custodians;
• Liaison with External and Internal Auditors and assisting in audit close-outs;
• Act as Investment Administration Business Partner to various Investment professionals throughout the business.

Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

Responsibilities

Operations Management

Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Business Planning

Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Retail Service Operations

Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.

Work Scheduling and Allocation

Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.

Improvement/Innovation

Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.

Policy Development and Implementation

Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Recommendations

Recommend changes to policies, processes, standards, and practices that would improve operational support.

Internal Communications

Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.

Organizational Risk Management

Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.

Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Operational Compliance

Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

NQF Level 8 - Honours or Postgraduate Diploma or equivalent

Closing Date

28 November 2025 , 23:59

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