Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Manage overall operations team assigned to and be responsible for effective and successful management of our employees. Takes complete ownership in driving team productivity, quality controls and compliance measures as established and set for the Operations Department. Ensure effective and efficient operations through engaging with relevant stakeholder teams and by enhancing various operational procedure in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand and improve business outcomes. Carry out any additional supervisory responsibilities in accordance with various policies outlined by the organization
Essential Functions (Duties and Responsibilities):
40% Initiate and close projects related to outstanding health insurance claims, remittances and or denials by inspiring internal and cross geography teams
Take complete ownership pertaining to project, process & people while maintaining cordial relationship
Manage own work and the work of others while seeking and integrating input to execute more effectively.
Be inquisitive and drive process improvements for continuous enhancement of existing workflow processes.
Keep others apprised of any changes/ updates to various workflows and communicate/coordinate effectively with team members to ensure continuity of work.
Manage both internal and external stakeholder relationships through clear and concise communication and reporting
Effortlessly initiate, develop and implement various projects and reporting processes, tools and metrics
Exercise discretion and independent judgment with respect to critical matters
Challenge status-quo and drive improvement in the overall outcome of the process
Effectively advocate for individual, team and divisional/company goals that are aligned to athena’s vision and mission
Take lead on hiring right talent, grooming and retaining critical talents is key for the success of the organization
Enable and support cross geography team and cultural blending
25% Own challenging people and project assignments independently with ease and deliver fulfilment of work across the company
Responsible for Performance Management, Project Management, Coaching, Supervision, Results Driven, Developing Standards, Foster Teamwork, Handle Pressure, Constructive Feedback.
Possess strong communication (verbal and written) and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team-driven environment.
Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively with maniacal attention to detail.
Proven ability to meet deadlines in a fast-paced environment and experience using multiple mediums to resolve daily tasks
Become an active participant in athenahealth’s teaching and learning culture
Manage internal and external stakeholder relationships through clear and concise communication and reporting
Fully participate in the drive to accomplish all department and corporate goals
35% Accept full ownership and leadership responsibility for team development
Proven ability to build strong teams that apply their diverse skills to achieve common goals
Demonstrate a strong drive to achieve meaningful results
Ensure that the team’s work aligns with the organization’s vision
Instill trust through honesty, integrity and authenticity
Balance strategic concerns with day-to-day activities
Build effective relationships across geographies and divisions for a collective success
Makes timely decision with the right information available
Constantly think deep and discuss with leaders on athena’s product and services to feed strategic input and tactical solutions to Quarterly or Annual planning cycle
Conducts periodic performance and team reviews enable the team members with right career path guidance in turn align the divisional objectives
Lead and enable innovative and creative thought process amongst the team to keep up the pace of growth and evolve continually
Education & Experience Required:
Bachelor’s degree or equivalent
10-12 years’ experience in fast paced environment
Previous experience in healthcare RCM environment, mandatory
Willing to work in night shift
Knowledge & Skills:
Healthcare RCM knowledge, mandate
Excellent communication skills
Problem framing and problem-solving skills
Excellent project management skills
Exceptional stakeholder management skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers