Operations Engineer Manager – ITMS Frameworks/ITIL (REMOTE)

Date Posted:

2025-12-08

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:

RTX has an opening for an Operations Engineer Manager – ITMS Frameworks/ITIL (Manager, Infrastructure Workplace Services) Position.

We are seeking experienced IT Operations and Disaster Recovery Lead to support our large‑scale S4HANA landscape and its supporting applications. This role will sustain IT operations through ServiceNow and ITSM practices, manage relationships with Managed Service Providers (MSPs) and suppliers, and ensure the resilience of our Azure‑based infrastructure. The successful candidate will lead disaster recovery (DR) and business continuity (BC) planning, conduct yearly DR/BC tests, and drive operational governance to maintain high service performance, security, and compliance across hybrid environments.

What You Will Do:

• Support and maintain large scale S4HANA and supporting applications, particularly in collaboration with MSPs or through RISE with SAP
• Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
• Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
• Develop and maintain documentation of system processes, procedures, and IT governance standards
• Monitor and report service performance, DR readiness, and risk posture to leadership, driving continual improvement
• Monitor and optimize Azure cloud infrastructure, ensuring performance, scalability, and reliability
• Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
• Design, maintain, and execute disaster recovery (DR) and business continuity (BC) plans across hybrid environments
• Facilitate and conduct yearly DR/BC tests with vendors and stakeholders, ensuring readiness and resilience.

Qualifications You Must Have:

• Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
• Demonstrated experience developing, executing, and testing Disaster Recovery (DR) and Business Continuity (BC) plans in hybrid/cloud environments

Qualifications We Prefer:

• IT Operations experience, overseeing infrastructure, service management
• Vendor management experience, with a proven track record of holding third‑party providers accountable
• Experience in Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience
• Knowledge of backup, restore, recovery, and high availability strategies in hybrid/cloud environments
• Strong understanding of Active Directory, Azure AD, and identity/access management (IAM)

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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