Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.
Position Overview:
We are seeking a detail-oriented and proactive Associate to join our Operations team. This role is critical in managing issues, escalations, and complaints -- assisting with identification and intake, ensuring timely resolution, and maintaining compliance with internal standards and regulatory requirements.
The ideal candidate will be flexible, able to thrive in a fast-paced environment, possess strong communication skills, and demonstrate the ability to collaborate with the existing team and across multiple lines of defense.
Key Responsibilities:
Lead the intake, dispositioning, handling, resolution, and reporting of issues, while providing similar assistance for complaints and escalations..
Collaborate effectively with First and Second Lines of Defense (1LOD, 2LOD) and internal stakeholders to ensure proper escalation and resolution.
Maintain accurate documentation and reporting for all cases handled.
Facilitate conversations with internal stakeholders to drive resolution and process improvements.
Support compliance and risk management initiatives related to issue, complaint, and escalation handling.
Support LOBs in assessing operational risks and controls.
Gather, analyze, and interpret operational risk management data at a macro level.
Participate in the preparation and delivery of presentations to various levels of management in written and verbal formats.
Other duties as assigned
Required Skills and Qualifications:
Knowledge and experience in financial services operations.
Highly structured and methodical approach to problem-solving.
Strong communication and facilitation skills for engaging stakeholders.
Proficiency in documentation and reporting practices.
Demonstrated flexibility and adaptability in a dynamic environment.
Requires a strong understanding of banking operational risk techniques.
Preferred Experience:
BA or BS degree plus 1-2 years in operational risk management or related role.
Prior experience in issue management or complaint handling within banking or financial services.
Demonstrated experience in meeting/workshop facilitation or professional training techniques.
Ability to analyze risk trends at a macro level, identifying signs of changing risk levels and/or symptoms of process control breakdowns.
Must be comfortable in providing leadership and guidance on operational risk management to senior level managers.
Solid understanding of financial institution processes, products, and risks.
Strong written and verbal communication skills.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.