Operations Assistant - Grants Management, Victims Services Portfolio (REMOTE ROLE)

About the Role

ICF is seeking a detail-oriented Operations Assistant to support projects focused on grants financial management for justice organizations, including criminal justice, juvenile justice, and victim services. In this role, you will help deliver training and technical assistance (TTA) on behalf of the Office of Justice Programs (OJP), ensuring smooth operations and exceptional client service.

• Respond to grantee requests for TTA via phone and email.
• Support virtual TTA sessions and webinars, including logistics and coordination.
• Draft outreach materials such as correspondence and e-blasts.
• Maintain and update project Standard Operating Procedures (SOPs) and templates.
• Manage project dashboards and SharePoint portals.
• Monitor deliverables and ensure compliance with SOPs for quality control.
• Provide logistics support for meetings and TTA activities.
• Collect and compile data for project reports.
• Prepare consultant agreements and process expense vouchers.
• Perform additional administrative and operational tasks as needed.

• Strong organizational skills with the ability to manage timelines and collaborate across teams.
• Ability to work under pressure and handle multiple tasks accurately.
• Excellent writing and proofreading skills with attention to detail.
• Proficiency in MS Office Suite (Word, PowerPoint, Outlook, Excel).
• Familiarity with victim services and victims’ rights.
• Experience with virtual learning platforms and webinar tools.
• Knowledge of meeting and conference logistics.
• Familiarity with email marketing platforms (e.g., GOV Delivery).
• Ability to thrive in a fast-paced environment managing multiple projects.
• Experience with tools such as Smartsheet, Salesforce, Microsoft Teams, Webex, and Zoom.

Additional Attributes

• Strong verbal and written communication skills.
• Professional demeanor and interpersonal effectiveness.
• Ability to work independently and as part of a team.
• Exceptional attention to detail and organizational skills.
• Comfortable engaging with internal staff, clients, grantees, and vendors.

#Indeed

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

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