Operations Analyst (Commercial Workout)

Location:

4224 Ridge Lea Road - Amherst, New York 14226

JOB BRIEF (PURPOSE)

Assist in the management of a portfolio of pass rated “exit,” criticized, classified, non-performing and or charged off credit relationships.  Minimize charge-offs and maximize recoveries by collaboratively developing and implementing cogent workout, restructuring and/or exit plans.  Develop positive relationships with customers, line of business personnel and internal and external professionals.  Negotiate skillfully, fairly and ethically with customers and other constituencies.  Communicate clearly.  Adhere to all corporate compliance guidelines.  This position reports to the Commercial Workout Manager.

 

ESSENTIAL JOB FUNCTIONS

• Manage and/or assist in the management of a loan portfolio including SBA loans and/or other government guaranteed loans to mitigate risk, consisting of deals with aggregate balances equal to or less than $250,000 with moderate complexity and potential for adversarial litigation. 
• Review and analyze loan documentation, financial statements and other similar loan and borrower information to assess risk, quantify repayment capacity, consider the adequacy of repayment sources and/or estimate recovery potential.
• Develop, recommend and implement workout/liquidation strategies for problem loans including past due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
• Adhere to department and corporate guidelines, policies and compliance procedures.
• Maintain constructive interaction with regulators.
• Work with other professionals such as appraisers, environmental consultants, auctioneers, real estate brokers and property managers to maximize return on collateral secured loans.
• Support departmental continuous improvement efforts.
• May travel for court appearances

 

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of one year of related Commercial or Default experience.
• Good oral and written communication skills.
• Basic skills in assessing credit risk.
• Strong negotiation and interpersonal skills.
• Expertise utilizing Microsoft Office (Word and Excel) operating systems.

 

PREFERRED QUALIFICATIONS

• Undergraduate degree in accounting, finance or related field.
• Financial statement analysis experience
• Bankruptcy/workout experience.
• Knowledge of SBA standard operating procedures and regulations.
• Knowledge of commercial credit products and loan documentation.
• Knowledge of creditors rights, collection practices, and bankruptcy.
• Knowledge of compliance.
• Knowledge of Bank regulations.

 

COMPETENCIES/SKILLS

• Provide timely and accurate reporting.
• Ability to meet deadlines.
• Prepare concise and complete write ups.
• Ability to follow all relevant compliance procedures.
• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

 

EQUIPMENT USED/PHYSICAL REQUIREMENTS

• Personal Computer, facsimile machine, photocopier, and related office equipment and tools.

 

TRAINING REQUIRED

• Systems/database training as needed.
• On the job training.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. The person selected for the role will work in the office a minimum of two days a week and additional days based on business need.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $46,000.00 - $70,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/20/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.