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Apollosyndicate1969

Operational Resilience & Continuity Manager

London, England, United Kingdom Full Time

Who we are:

Apollo is a specialised independent (re)insurer, established in 2009, to deliver top-tier products and services to clients, brokers, and capital partners at Lloyd’s. The name "Apollo" was inspired by the achievements of one of its founding investors, Neil Armstrong, the first person to walk on the moon in 1969. Together with Jim Hays, Neil identified an opportunity to create a unique service provider within Lloyd’s.

Since its inception, Apollo has significantly broadened its portfolio of insurance solutions. This includes Apollo 1969’s traditional and specialty lines, ibott 1971’s innovative sharing economy products, and managing agency services at Lloyd’s through our Platform Partner Syndicates. Today, Apollo continues to grow with team of 300 professionals dedicated to fulfilling the company’s mission of enabling a resilient and sustainable world.

“We attract and retain a diverse range of talent by fostering an inclusive, equitable team environment where individuals from all backgrounds have opportunities to grow, succeed, and contribute. We empower our teams to achieve excellence and drive forward-thinking solutions, aiming to enable a resilient and sustainable world.” - David Ibeson, Group CEO

Your Role:

As Operational Resilience & Continuity Manager, you will oversee Apollo’s approach to Operational Resilience, Business Continuity, and Crisis Response Management. You will ensure the business can prevent, respond to, recover from, and learn from disruption, meeting regulatory expectations while supporting the continued delivery of our important business services.

Working closely with the Chief of Staff and teams across the business, including our Platform Partner Syndicates, you will coordinate resilience frameworks, business impact assessments, and crisis management processes, helping strengthen Apollo’s readiness and regulatory confidence.

What You’ll Do:

  • Coordinate and enhance Apollo’s operational resilience framework, ensuring alignment with PRA, FCA, Lloyd’s and DORA standards.
  • Support identification and testing of Important Business Services, impact tolerances, and resilience controls.
  • Maintain and continuously improve Business Continuity Plans and Business Impact Assessments.
  • Develop and embed crisis management and incident response plans, ensuring lessons learned drive ongoing improvement.
  • Provide second line assurance through structured check-and-challenge reviews.
  • Produce clear management information and reports for governance committees.
  • Partner with cross-functional teams (Facilities, Digital Solutions, HR, Compliance, and Risk) to ensure continuity and readiness.
  • Liaise with regulators and external stakeholders to demonstrate Apollo’s resilience maturity and compliance.

What We Are Looking For:

  • Experience in operational resilience, business continuity, or crisis management within a regulated organisation.
  • Understanding of PRA, FCA, Lloyd’s Principles, and DORA.
  • Strong analytical, organisational, and project management skills.
  • Clear communication skills and the ability to engage effectively across the business.
  • Collaborative and proactive mindset, reflecting Apollo’s values of Stronger Together, Pioneering Solutions, and Empowered Decision-Making.

What you will get in return:

Our compensation package is designed to attract top talent. In addition to a fair and attractive salary, this role offers a discretionary bonus and a comprehensive range of benefits, including 31 days of annual leave, a non-contributory pension and private medical insurance.

Our Commitment to Inclusion:

Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data driven decision making and collaboration to every relationship and every risk. To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve.

That is why we're focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference. Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

We offer a range of support and run a programme of events and training that recognise the challenges and opportunities relating to diversity.

Hybrid & flexible working: 

At Apollo, hybrid and flexible working is fully embraced and we do not see the benefit of presenteeism. We understand that no two colleagues are alike, and as such we support the ability to remain agile and achieve a home and work balance to best suit business and personal commitments.

Supporting your application:

Apollo are committed to ensuring an inclusive and supportive recruitment experience for everyone. Our process includes both virtual (Microsoft Teams) and in-person interviews. If there’s anything we can do to make your experience more comfortable or accessible, please let us know.

You can use the following link to share any adjustments or support you may need in advance or on the day Clear Talents

Thank you!

To find out more about our values, ESG strategy and commitment to inclusion please click on the 'Life at Apollo' pack.