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Ensemble Health Partners

Operational Performance Development Trainer I

Remote - Nationwide Full time

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position starts at $52,100.00.  Final compensation is based on experience  
    ​

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. 

The Operational Performance Development Trainer I is responsible for performing all operational training duties, including, but not limited to, creating, designing, developing policies/educational materials, and delivering curriculums for all Patient Access and Revenue Cycle staff at Ensemble Health Partners. Collaboration with Revenue Cycle operational owners will be required to identify new and ongoing policies/training needs. Trainer I staff are responsible for performing these functions while meeting the mission and goals of Ensemble Health Partners and all regulatory compliance requirements. The Trainer I will work within the policies and processes as they are in place across the entire organization and maintain satisfactory survey scores.

Job Competencies:


Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions:


Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

  • The Operational Performance Development Trainer I, along with the team, will be responsible for facilitating training which may include new hire orientation, EMR (Electronic Medical Record) and ancillary systems training, as well as role-based training. Role-based training may include trainer assignment to Patient Access and may include other functional areas in the future.
  • Responsible for performing all training and policy maintenance duties, including training and facilitation of classes in a virtual learning platform, one-on-one, and in large and small group training sessions.
  • Complete all pre- and post- class activities within a timely manner and with accuracy, which may include maintenance duties associated with training, LMS (Learning Management System) tasks, training checklist tasks, activity reporting, assessment management, internal tracking of course completion, etc
  • Trainer I will be assigned training documentation/curriculum projects and other related support projects. These projects include analyzing, designing, developing, implementing, and evaluating policies/educational materials. Trainer I must be able to meet project deadlines which may include short turnaround times. Some Trainer I roles may be assigned functional training responsibilities, such as Patient Access.
  • Externally focused Patient Access and client onboarding Trainer I roles must be able to conduct employee surveys and interviews (assessments) and compile all data collected during surveys and interview process for evaluation of training needs. This process is most important during the onboarding of new clients or new facilities.
  • Participate in continuous learning through various formats, including formal courses, informal learning, shadowing teammates, training programs, one-on-one and group coaching, and casual interactions
  • Collaborate with revenue cycle operational owners as well as associates, leaseback associates, clients, and vendors to assess training needs and develop training plans. This process requires a deep understanding of the audience’s learning needs and the ability to create relevant and engaging materials to meet training objectives
  • May be responsible for conducting on-site gap analysis to assist operational leaders in identifying areas of improvement through training and education. The goal would be to do reviews of assigned functional areas each quarter. Determination will be made at time of hire whether Trainer I will be solely internal focused or have some external/on-site responsibilities
  • Verbal and written communication skills are needed to converse appropriately with a diverse population, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, and work well in a group and independently
  • Demonstrate creativity and critical thinking skills to invent new ways to accommodate the needs of contemporary learners. 

Job Experience: 3 to 5 years of similar job experience

Other Preferred Knowledge, Skills and Abilities:

  • Preferred knowledge of Revenue Cycle Management (RCM)
  • Must have excellent communication skills, leadership, training development, training presentation, adult learning principles, organizational and interpersonal skills, and technical skills (computer and application)    
  • Virtual facilitation experience
  • Proficient in Microsoft PowerPoint, Excel, Word, and Teams
  • Must be willing to work a flexible schedule as business needs require
  • Specific positions working with certain clients might be required to travel, this would be explicitly stated from hiring manager during interview

Minimum Education:

  • Associates Degree or equivalent experience

Required Certification:

  • HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

  • Innovation

  • Work-Life Flexibility

  • Leadership

  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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