In this pivotal role, you’ll ensure seamless delivery of high-quality services in a pharmaceutical environment by managing health and safety compliance, staff training, and operational performance. You’ll be the go-to person for coordinating with senior stakeholders, suppliers, and the scientific community—keeping everything running smoothly and efficiently.
The role itself is a full time, permanent role at our customer`s site in Stevenage.
What You’ll Do
Lead and Inspire: Direct team efforts and deliver services aligned with customer requirements. Motivate and mentor team members to exceed goals and foster professional growth.
Drive Operational Excellence: Manage open order status reports, metrics, SOP/SOW maintenance, and ensure KPI achievement.
Ensure Compliance: Maintain GxP standards and Good Documentation Practices while creating and updating SOPs, SOWs, and KPIs.
Develop Talent: Provide training, coaching, and succession planning. Handle performance appraisals, scheduling, and administrative duties.
Collaborate: Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure seamless communication and service continuity.
Add Value: Bring industry insights and best practices to enhance customer experience.
Perform Other Duties: Support additional tasks as assigned to meet operational needs.
What We’re Looking For
Education: Minimum Bachelor’s degree in science
Experience:
4–5 years in customer service, site operations, or account management.
Previous experience managing associates is essential.
Skills:
Strong leadership and coaching abilities.
Excellent customer service and communication skills.
Proficiency in Microsoft Office and ERP systems.
Knowledge of purchasing, inventory, and compliance protocols.
Ability to multitask, troubleshoot, and make sound business decisions.
Full clean driving license
Why Avantor?
Be part of a global leader supporting scientific innovation.
Work in a collaborative environment with opportunities for growth.
Competitive benefits and professional development programs.
Interesting? Let`s talk!
#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.