Onsite Service Engineer based in Glasgow
What you will do
The Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
Responsible for trouble shooting and maintaining the overall status of Stryker equipment
Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
Provide education for clinical staff on the use and operation of Stryker equipment.
Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
Provide technical support for all Stryker equipment
Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
Follow up on any process/system improvements with thorough analysis and ability to evaluate success
Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
Provide a strong communication link between the customer and all Sales Managers across the franchises
Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account
Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed
Be able to train new members of Managed Services on the role
Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems
Maintain and update the Managed Service handbook
Produce a monthly service report and record KPI data
General administration such as keeping track of items sent back for repair, organising couriers etc.
What you will need:
Experience desirable:
Have 1-2 years’ experience in Medical environment or experience with medical equipment
Specialist training required:
Product training
Theatre Skills
Any other particular aptitude / skill required:
Excellent communication skills
Customer focused and service orientated
Analytical and exhibits original thinking
Innovative and drive for continuous improvement
Highly disciplined individual
Organised
Articulate and literate
Team player