Onsite Deskside Support Engineer - London

Job Description:

We are seeking a customer-focused and enthusiastic Deskside Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.

Location: London Paddington Office

You’ll be part of a collaborative IT support team, providing hands-on technical assistance across a range of devices and platforms. If you enjoy working directly with users, thrive in a dynamic environment, and have a solid foundation in desktop support.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
• Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms.
• Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
• Maintain and update site-specific documentation and knowledgebase articles.
• Collaborate effectively with internal support teams and third-party vendors.
• Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
• Use remote support tools and ticketing systems to track and resolve issues.

Essential Skills & Qualifications

• Strong knowledge of Microsoft Windows operating systems (current and legacy).
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
• Experience with Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory.
• Skilled in desktop and printer configuration and troubleshooting.
• Excellent interpersonal and communication skills—both written and verbal.
• Ability to work independently and as part of a team.
• Experience with ticket management systems and remote desktop tools.
• Comfortable working alongside third-party vendors and service providers.
• Flexible and organized with strong time management skills.

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
   

Still reading? We’d love to hear from you — apply today.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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