Oncology Counselor Specialist

36643 Wake Forest Baptist Medical Center - LC: Psychiatric Services

Full time

Yes

40

• Monday-Friday
• 8am-5pm
• No weekends

Pay Range

$30.15 - $45.25

As an Oncology Counselor, you will play a crucial role in providing counseling services to oncology patients, caregivers, and family members in both in-person and virtual settings. Your responsibilities may include triaging incoming referrals, facilitating support groups, and offering counseling services to individuals dealing with the complexities of cancer care. This role may involve handling inpatient referrals. Functions in a lead capacity and coordinates educational requirements.
 

EDUCATION/EXPERIENCE:

• Master's degree in Counseling, Psychology, Social Work, or a related field required
• State licensure or certification as a counselor, or therapist, or LCSW
• Additional expertise in trauma, art/music therapy, sexual health, grief, AYA support, and/or survivorship care is preferred
   

JOB RESPONSIBILITIES:

Triage and Referral:

• Evaluate incoming referrals, determining acuity and allocating appropriate resources.
• Collaborate with healthcare professionals to ensure seamless coordination of patient care.
   

Counseling Services:

• Provides psychosocial supportive counseling services to inpatients and outpatients: Formulates, develops, and implements a psychosocial treatment plan utilizing appropriate social work modalities and interventions, which may include crisis intervention, individual therapy, support groups, and grief and bereavement counseling.
• Conduct counseling sessions virtually and in person to accommodate diverse patient needs.
• Facilitate support groups, fostering a supportive environment for individuals affected by cancer.
• Accept inpatient referrals from within the Cancer Center, tailoring counseling services to meet specific needs.
   

Specialized Experience:

• Utilize additional expertise in trauma, art/music therapy, sexual health, grief, adolescent and young adult (AYA) support, and/or survivorship care, as applicable.
• Apply specialized knowledge to enhance the overall well-being and coping mechanisms of individuals facing cancer-related challenges.
   

Social Determinants of Health (SDOH):

• Systematically screen for Social Determinants of Health (SDOH) during patient interactions.
• Identify and refer patients to appropriate resources to address social, economic, and environmental factors affecting their well-being.
• Completes requests for financial assistance by distributing gift cards and/or facilitating financial benefits through the Cancer Center pharmacy.
   

Organizational:

• Abides by all organizational policies and culture commitments.
• Timely and compliant documentation for clinical encounters
• Participates in clinical research protocols at discretion of the Psychosocial Oncology Program/Cancer Patient Support Program (POP/CPSP) Director.
• Supports the work of the POP/CPSP Director & members of the POP/CPSP Program.
• Attends staff and multidisciplinary meetings.
• Assists in the promotion of CPSP services, offerings, and events: Healing Arts Clinic, Support Groups, SummerLark/Winterlark.
• Maintains up-to-date, complete, and accurate documentation of patient interactions and track programmatic activities, reporting quarterly to demonstrate outcomes and performance improvement activities.
• Performs other related duties incidental to the work described herein.

SKILLS & QUALIFICATIONS:

• Strong communication and interpersonal skills
• Ability to adapt counseling approaches to both in-person and virtual settings
• Excellent interpersonal, oral, and written communication skills with ability to deal effectively with patients and their families.
• Triage or intake experience preferred.
• Interviewing and reporting skills
• Organizational and time management skills
• Ability/temperament to adapt to changing conditions and diverse job tasks.
• Ability to function under extreme fluctuating levels of pressure and stress
• Demonstrate teamwork and professionalism in working with patients and families
• Ability to work independently to meet program deadlines
• Ability to respond promptly to communications from the health care team to deliver quality, timely care to patients
• Proficient knowledge of Microsoft Office products
• Knowledge of WakeOne Electronic Medical Record preferred
• Flexibility with work schedule and location
• Familiarity with insurance processes and procedures or understanding of general terminology preferred
• Knowledge of medical terminology and/or experience working in a health services or oncology setting preferred
• Working knowledge of and ability to speak Spanish preferred
• Experience co-facilitating virtual support groups preferred

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program