CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Onboarding Specialist will grow ExactCare’s patient base throughout the United States by promoting and educating patients on our medication management solutions through phone-based medication assessments, registering patients for our services. The Specialist will build relationships with patients through exceptional customer service, strong education of ExactCare solutions, and acting as a go between the patient and their ExactCare pharmacy team.
Responsibilities
Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications
Responsible for achieving key performance metrics as set forth by the management team
Create positive first impression of AnewHealth/ExactCare and the unique services we provide.
Educate facilities, institutions and patients about ExactCare
Manage the patient assessment process to grow business and maintain referral relationships
Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team
Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
Open lines of communication with management team
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications
These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Associate’s degree in a related field, or equivalent experience to justify an exception
Experience
1+ year of pharmacy customer service experience
Certified Pharmacy Technician preferred
Skills & Abilities
Excellent problem-solving ability
Energetic and compassionate phone skills required
Highly motivational and possesses persuasion skills
Team oriented and the ability to help others succeed
Very organized with strong attention to detail
Excellent with multitasking
Self-Starter with little to no supervision needed
Excellent communication skills; oral, written, facilitation and presentation
Proficient in MS Office suite
Passion to help people and enrich their lives
Physicals/Mental Demands
This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.
Schedule
This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel
Travel may be required for special organization or department events, department team meetings, or other needs as requested.
CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.