Description -
Job Summary
• The Onboarding Program Manager is responsible for managing multiple complex operational processes, implementing strategic optimizations, and acting as an advisor to sales teams and management. The role leverages domain expertise to improve efficiency, define and monitor KPIs, and drive technology solutions for automation. The role leads change initiatives, provides regular reports to senior management, and mentors junior team members for professional development.
Responsibilities
• Oversees multiple end-to-end complex operational processes while identifying potential risks and developing mitigation strategies to ensure business continuity.
• Develops and implements strategic plans for optimizing operational processes in alignment with the organization's goals and objectives.
• Acts as an advisor to the sales team and management to drive effective business outcomes by offering support in interpreting complex analyses and refining deliverables.
• Utilizes domain expertise to identify, analyze, and improve operational processes to enhance efficiency, productivity, and cost-effectiveness.
• Defines and monitors key performance indicators (KPIs) to assess the effectiveness of operational processes and takes corrective actions as needed to meet or exceed targets.
• Creates and maintains comprehensive documentation of operational processes, procedures, and workflows to ensure clarity and consistency.
• Evaluates, recommends, and implements technology solutions to enhance process automation and efficiency.
• Leads change initiatives within the organization, ensuring that process changes are smoothly adopted by all stakeholders.
• Provides regular reports and updates to senior management on the status, performance, and improvements related to operational processes.
• Provides guidance and mentorship to junior team members for their professional development and skill enhancement.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.
Complexity
• Provides highly innovative solutions to complex problems within established policy.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The base pay range for this role is $110,350 to $162,800 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
HP offers a comprehensive benefits package for this position, including:
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Sales OperationsSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"