On-Site Service Specialist

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.  

Your responsibilities 

• Diagnosing and resolving IT-related issues effectively and efficiently. 

• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware. 

• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations. 

• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. 

• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user

• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles. 

Your background 

• 2-3 years of experience within IT support

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. 

• Proactive and solution-oriented mind-set  

• Demonstrates an ability to work independently and is self-driven