At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Key Responsibilities:
Oversee the operations of tools and platforms within the omnichannel customer engagement ecosystem, ensuring overall stability, security, and efficiency. Coordinate upstream and downstream platforms within the ecosystem to ensure smooth data flow and business logic alignment, supporting an end-to-end customer engagement experience. Drive ecosystem optimization, feature enhancement, and data flow design by collaborating closely with cross-functional teams and external vendors, ensuring continuous improvement and alignment with business needs. Manage and support data extraction, analysis, and reporting related to customer engagement, providing actionable insights and decision-making guidance for business teams. Manage and maintain registered customer data and consent information, ensuring compliance, security, and traceability of customer information.
Qualifications:
在吉利德，我们致力于为所有人创造一个更健康的世界。过往逾35年间，我们在HIV、病毒性肝炎、COVID-19、肿瘤等危及生命的疾病领域持续推动药物革新，改善患者生活，并在全球范围内提升药物可及。未来，我们将继续应对全球最具挑战的健康问题，为实现这一使命，需要我们同心协力、坚定信念和不懈努力。
每个你，都将在我们探索和推动改变生命的科学创新进程中扮演至关重要的角色，“吉客”是我们得以实现伟大愿景的重要伙伴，我们期待充满热忱、志存高远的你，在这里创造真正的影响力。
我们深信卓越的管理者才能赋能卓越的团队，每一位吉利德领袖都致力于为“吉客”创造积极的工作体验。无论你现在、抑或有志向成为团队管理者，都是塑造“吉客文化”的关键“引擎”，让我们共同创造一个让每位“吉客”都能感受到包容、持续成长和充分赋能的职场环境，实现未来无限可能。
加入吉利德科学，携手，突破不可能！
主要职责：
统筹管理全渠道客户互动生态系统中的工具与平台运营，确保整体运行稳定、安全、高效。 协调生态体系内的上下游平台，确保数据流转顺畅、业务逻辑一致，支持端到端的客户互动体验。 通过与跨职能团队及外部供应商紧密合作，推动全渠道客户互动生态优化、功能升级与数据流设计，确保平台持续优化并符合业务要求。 管理并支持客户互动的数据提取、分析与报告支持，为业务团队提供决策依据和可行性洞察。 管理并维护注册客户的数据与知情同意（Consent）信息，确保客户数据的合规性、安全性与可追溯性。
任职资格：
Please apply via the Internal Career Opportunities portal in Workday.