Official Lodging Regional Manager (West Coast - San Diego, CA) NF5

Official Lodging Regional Manager (West Coast - San Diego, CA) NF5

Department: Department of the Navy

Location(s): San Diego, California

Salary Range: $120000 - $140000 Per Year

Job Summary: Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major Duties:

• Serves as Official Lodging Regional Manager with program oversight of all PCS (Inns of the Corps) and TDY (Billeting) Official Lodging operations in a defined region. This position works closely with the Assistant Official Lodging Regional Manager, PCS Lodging Managers and TDY Billeting Managers (Lodging Program Managers) within the defined region. Provides leadership, support, and operational guidance to the Assistant Official Lodging Regional Manager and Lodging Program Managers. Assists with achieving compliance to applicable brand operating standards. Assists in the development, budgeting, capital planning, training, management and oversight of all Official Lodging facilities. Assists the Lodging Program Managers in execution of programs, development of policy, enforcement of standards, and drives improvement in service delivery, condition and cleanliness, financial performance, employee satisfaction and retention, and market share. Assists with training of staff on new programming initiatives, and checks programs/facilities for compliance with policy, brand standards, operating and financial standards, marketing promotions, breakfast and bar operations (where applicable) and training programs. Provides ongoing feedback to MCCS Directors regarding performance of Lodging facilities. Serves as a subject matter expert for lodging issues. Analyzes programming, status of facilities and equipment, manpower requirements, and financial results to offer recommendations to improve performance. Creates roll up productivity reports on a weekly basis. Approves work schedule productivity and costs versus budget. Receives and analyzes monthly 30-60-90 revenue forecasts. Receives and provides feedback to Lodging Program Managers on monthly business recap. Assists with development of capital budgets. Provides input on Annual operating budgets. May serve on committees as assigned by Marine Corps Lodging Manager. Ensures efficient and timely communication up and down the organization. Conducts training on a variety of topics related to lodging operations, in subject matter relating to brand standards, service delivery, financial metrics, and established procedures. Maintains relationships with industry professionals and regionally with lodging program leadership in sister services of the US Armed Forces. Conducts regular property visits and walk-throughs to ensure standards are in place and support Lodging Program Managers. Recognizes positive performance and helps build team cohesion. Recommends programmatic plans, alternative courses of action, policies, and future strategies to support goals and objectives. Assists in planning marketing strategies for promotional programming, which may include submitting written articles for publications such as newsletters, making personal contacts, and developing a plan of action with the MR Public Affairs Specialist, MR Marketing program managers, and other subject matter experts. Travels regularly within the designated region to complete work assignments and conduct or attend conferences and meetings. May travel to Quantico to meet with Business and Support Services Division, MR. May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours. May prepare supporting documentation for presentations and proposals. May prepare correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management officials. Maintains positive relationships with Installation MCCS Directors and serves as a communications liaison to MR. Analyzes, evaluates and recommends solutions for customer complaints and satisfaction on the quality of services. Takes action to solve problems quickly. Alerts the Marine Corps Lodging Manager, or proper point of contact, regarding operational problems or successes. Monitors program on a regular basis and initiates corrective action through Lodging Program Managers to ensure compliance to brand standards and performance metrics. Develops long-range plans in conjunction with internal operating directives. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Qualifications: A Bachelor's Degree in Business Administration, Hotel and Restaurant Management, or a related field appropriate to the work of position AND five years of experience in the commercial hotel industry that demonstrates knowledge of business practices, program and financial management, branded concepts and administrative procedures that are relative to the food and hospitality industry, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Ability to evaluate effectiveness and efficiency of policies, procedures, and operational programs. Ability to travel is a requirement. Must demonstrate skills in communicating effectively, both orally and in writing. Must demonstrate strong business acumen.

How to Apply: All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photographs will not be considered. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Application Deadline: 2025-11-30