Office of Developmental Program (ODP) Lead

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are seeking a dynamic and compassionate individual to join us as ODP Program Lead. This role will report into the General Manager of Pennsylvania. This is a Full-Time position based in Philadelphia. 

As the ODP Program Lead, you’ll be a critical leader-operator-executor driving our ODP program expansion in Pennsylvania. This is a high-impact, field-informed role for someone who thrives on turning ambiguity into execution. You’ll be responsible for helping build, launch and manage Abby Care’s participation in Pennsylvania’s Office of Developmental Programs (ODP). You will serve as the driver behind the program’s design, implementation and long-term sustainability, diving deep into local operations to architect and scale core operations while ensuring compliance with all state regulations. 

As the leader of the ODP Program for Abby Care in Pennsylvania, you will oversee all aspects of program development, including staffing, provider enrollment, service delivery models and relationship management with families, state and regional ODP offices, Managed Care Organizations (MCOs) and community partners. If you have a track record of building systems, shipping results on tight timelines, and elevating teams, this role offers a hands-on path to outsized ownership and operational leadership.

Key Responsibilities:

• Develop and execute a comprehensive launch plan for ODP services within the agency, from compliance to staffing and service delivery to maintaining licensing.
• Ensure we are in good standing with the provider qualification and enrollment process through the Home and Community Services Information System (HCSIS).
  Ensure full compliance with ODP regulations, quality assurance standards, and incident management requirements.
• Build and manage relationships with ODP regional offices, Supports Coordination Organizations (SCOs), and other key stakeholders.
• Design and implement care centered service models that align with ODP’s values of inclusion, choice, and independence as well as Abby Care’s core mission of serving the most vulnerable.
• Recruit, train, and oversee staff providing ODP services such as Community Participation Supports (CPS), In-Home and Community Supports, and Respite.
  Monitor program performance metrics, financial sustainability, and service quality outcomes.
• Report regularly to senior leadership on progress, compliance status, and growth opportunities.

The Requirements:

• 3+ years of working with the ODP program in Pennsylvania with increasing role progression
• Bachelors or Associates level degree in a relevant field (preferred)
• Experience leading, managing and working with diverse teams
• Strong analytical and problem solving skills and an ability to work, at pace, in often ambiguous environments
• Outstanding communication skills and an ability to work cross functionally, distilling complex information into clear, actionable steps/tasks
• Must be located in Philadelphia
• Willing to travel across the state of Pennsylvania

Our Values

1. Families First. Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
2. Urgency with Precision. Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
3. Relentlessly Resourceful. As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity. We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What’s Possible. We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation package that reflects the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.