Office Assistant, Grant Services Specialist I (NCS) - Baltimore City Health Department

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:    

$35,120.00-43,901.00 Annually
 

Starting Pay:    

$35,120.00 Annually

Get to Know Us    
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary     
WIC is seeking a skilled office assistant with great customer service skills. The Grant Service Specialist I Office Assistant will provide a variety of office support on the WIC Hotline team. The role includes answering multi phone-line system, scheduling appointments for WIC customers, data entry, and administrative tasks to ensure efficiency within the program hotline.

Essential Functions    

• Perform established Hotline procedures, Answer hotline phones.
• Accurately collect information and data entry into the WIC database.
• Schedule client appointments in the WIC database.
• Routes calls to clinic staff.
• Routes customer concerns and complaints to supervisor.
• Provide general information and referrals to health and social agencies.
• Maintain reports and files.
• Maintain confidentiality of WIC information.
• Other related duties as assigned.

Minimum Qualifications

Education: Have a High School diploma or GED equivalent.
 

AND
 

Experience: Have two years of professional-level office experience and data entry or computer experience.
 

OR
 

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities     

• Minimum one year of experience in a call center or customer contact services.
• Demonstrate excellent data entry proficiency on various computer platforms.
• Ability to work on a team.
• Ability to work with the public, providers and translators from diverse cultures and languages.
• Excellent customer service and interpersonal skills.
• Proficiency in writing emails and written correspondence.
• Demonstrate attention to detail.
• Accessible transportation for work.

Additional Information

Background Check    
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation   
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER